Mobile Quick Access | Flow

Mobile Quick Access

Dial *129# for quick access to these services

- View your account balance (prepaid or postpaid)
- Activate Prepaid plans or bolt-ons (where available)
- Add credit with card / voucher for you or friends and family
- What's my number
- Send a Please Call Me request

and more!


Direct Access Codes  
To check balance Dial *120#
To add credit (your own number) Dial *121#{Card/Voucher Number}#


frequently asked
questions
Flow is making the customer experience better, quicker and easier! DIAL one code to access account information or to add services.
The main benefits are
- Customers can DIAL not TEXT the code.
- The response and interaction is instant, in real time!
- The new code is MENU-driven so there is less to remember!
- You can do more from your phone any time of day!
Yes. The new code works for all mobile customers.
No. There is no access charge. Accessing the MENU using *129# is FREE to all mobile customers. If you sign up for services (e.g. AllTalk Plus) using the MENU, you will pay service charges for that mobile service as advertised by Flow.
Making a selection from the MENU will depend on the type of mobile phone you have.
- Dial *129# to get into the MENU
- Nokia phones: Press ANSWER, then the option NUMBER from the MENU. Then press SEND.
- Samsung phones : Press the OK button, then the option NUMBER from the MENU, then press the OK button again.
- BlackBerry® smartphones: Enter the option NUMBER from the MENU. Then press the trackpad or trackball to send. To select a number using the QWERTY keypad, press the ALT button then the number required.
"What is" gives general information on Prepaid Plans which can be activated and bought directly from your phone.
Yes. The old short message service (SMS) codes and keywords which customers text will continue to work for a while. However, we urge customers to use the new code as Flow will, over time, phase out the old codes.
Yes. Once the roaming partner allows it, you can use the new code while roaming, at no charge. However customers will not be able to purchase a prepaid plan while roaming.