Flow | Anguilla | ang1039573892 | faq | 2

Dear Valued Customer,

As 2018 draws to an end, we wanted to take the opportunity to highlight some of the enhancements made to our TV service and give you a sneak peek of what’s yet to come:

  1. We launched our new FLOW EVO service to bring you a simple & user-friendly interface along with our refreshed Flow on Demand menu making it easier for you to find the shows and movies you want when you want.
  2. We introduced a new Replay TV feature that allows you to catchup on TV shows which were shown within the last 24 hours on select channels.
  3. We added more channels to our Flow to Go product, which now has over 100 live channels for you to stream on your Smartphone, Tablet or PC – Download the app for FREE to start watching channels such as Nickelodeon, BET, Cartoon Network, Discovery Kids, Flow Sports 1&2, GSN & HGTV

We are also adding 2 new channels to our FLOW EVO lineup. As of December 1st 2018, you will have access to Discovery World HD & Discovery Theatre HD providing a programming mix of history, culture, real-life stories, mystery, investigation, travel and factual series and documentaries. These two channels will be available in our TV Max package or higher however, if you are a TV Essentials or TV Plus customer, you will enjoy a 3-month free preview from December 1st 2018 – February 28th 2019 so that you can take advantage of the new and exciting programming at no extra cost. Customers without a FLOW EVO package will not have access to these two channels.

In the coming weeks, we’ll be removing some channels from all of our TV packages across the Caribbean. As of December 31st 2018, we will remove the following channels: Big Ten Network, FOX Deportes, FOX Sports Racing, National Geographic, National Geographic Wild and BBC America.

We understand that this change impacts your viewing habits however we hope you will continue to discover all Flow has to offer for your Sports and Entertainment needs, including some of our signature content such as:

Flow Sports (Home of the Premier League)

Premier League, UEFA Champions League and Europa League, T10 Cricket, The Big Bash league, T20 Cricket & IPL (Indian premier League)

ESPN Caribbean:

College Football & Basketball, NBA, NFL

As always, we’re working hard every day to bring the best in entertainment to every part of your life.

Thank you for being a valued Flow customer!

Sincerely,

Your Flow Team

Restrictions apply. Not all features are available in all areas. Visit www.discoverflow.co for more information.

Yes, we’ll need to swap out your SIM, so you can access the LTE network. You can visit any FLOW Retail store to have your SIM swapped for free after you have signed up for your new LTE data plan.

If you’re a prepaid customer with an LTE phone & LTE FLOW SIM, simply dial *129# to view the new prepaid LTE plans.

If you’re a postpaid customer with an LTE device & LTE SIM, visit the retail store to upgrade your plan to an LTE one. FLOW has new packages for light and heavy users, with plans up to 25GB.

Yes, your existing device will work on our network. But, to take advantage of the new speeds offered by 4G LTE you will need an LTE compatible device, LTE SIM card and LTE data plan.

An LTE compatible device

An LTE SIM – Visit one of our stores to upgrade your SIM to a new LTE compatible SIM for FREE. It's a simple swap.

An LTE data bolt or combo plan – see our new postpaid and prepaid LTE Data plans below

Have the latest software update installed in your smartphone, follow the prompts and accept any automatic software update (you won't need to sign up or make any changes to your device settings).

4G LTE is the fastest mobile data network in the world. Download speeds can reach up to 35Mbps. It’s like having a fiber-optic cable in your pocket.

LTE stands for 'Long Term Evolution'. It is a radio access technology used to deliver superfast data speeds.

LTE (Long Term Evolution) is a ‘fourth generation’ (4G) mobile service which will enable customers to access mobile data at far higher download speeds than previously available. Browsing the internet, downloading files and streaming videos will become almost instantaneous for 4G (LTE) customers.

You can access the MyCloud Portal from any computer browser, at the url mycloud.lime.com The Portal offers a full view of your digital life, and you can: Add new pictures/videos/files to the cloud, Download cloud items on your computer, Share items on social sites (like Facebook, Flickr...) or via email, Import your Google address book and calendar, or contacts' pictures from Facebook. Many other services are available online.

You can free up some space from your cloud/digital life. To free up some space: from your MyCloud Android app: you can delete some of your Pictures, Videos or files; NOTE: deleting from the phone gallery is not effective, because the file remains secured in the cloud. from your Windows PC: delete some files from your MyCloud folder, or drag them out of the folder. from the MyCloud Portal: delete some Pictures, Videos or Files; NOTE: if you think you might want to re-add those to the cloud, download them first to your computer and upload back to the cloud once more storage is available. WARNING: once you delete some Pictures/Videos/Files from your digital life, they won’t be available anymore on the Portal, in your mobile device and in the MyCloud folder on your computer. To save them to be able to re-add in the future, make sure to save them on your computer out of the MyCloud folder, and then once you want to re-add do it from the Portal or drag them into the MyCloud folder.

You can secure to the cloud and sync with other devices:your favorite pictures, videos and any other file type; and Your Microsoft Outlook's contacts, calendar, tasks and notes. Put in the MyCloud folder on your computer the files (pictures, videos, any type) you would like to add to your digital life, and you will be able to access them from the portal or from any other devices connected to your cloud account. Files coming from the cloud (uploaded through the portal or from other your devices) will be auto-downloaded to the same folder. Your Outlook data is also secured to the cloud, and available in the portal and in all of your devices: any change on one side is reflected on the others.

Your pictures, videos, files, contacts, and calendar are secured in your MyCloud account.The mobile app automatically uploads to the cloud all pictures and videos taken with the device, starting from when the app is installed and launched the first time. It is also possible to selectively upload other pictures and videos taken in the past or while the app was not active, through the proper command in the menu. For files, the app secures to the cloud all those contained in the MyCloud folder of the device.For contacts and calendar, the app considers the items linked to the MyCloud account.It is possible to control through the Settings panel if the refresh with the cloud should happen automatically or be manually triggered, if on Wi-Fi only or on mobile network as well, and if some of the sources have to be temporary deactivated.

MyCloud offers Applications for the most popular smartphone, tablet and computer platforms: o Android (2.x, 3.x and 4.x) smartphone and tablet - available on the Android Market o iPhone, iPad and iPod Touch (iOS 4 and 5) - available on the Apple App Store

You need to login to the application on your device. During registration, you will be required to provide an email account. Once registered, you will receive a confirmation text with your pass code. This pass code will be required to login to their MyCloud account.

When you sign up for MyPlan Postpaid data plan, you have an option to activate a free allowance of MyCloud storage.

You will be able to continue accessing your account and maintaining your content, but you will be restricted from uploading new content until you have available space.

No. Customers may only be signed up for a MyCloud account when they subscribe to a minimum 500MB MyPlan Postpaid data plan. Customers will only be able to sign in to their MyCloud account via the portal or mobile App using the login details provided in the SMS.

Your MyCloud account will remain active for up to 30 days to allow you to transfer your data from the cloud. You will receive an email reminder about your account’s expiry a few days before the expiry date. After 30 days the MyCloud account will be deleted.

Yes. Your MyCloud account will remain active until you make a request to cease the service or until you cease your MyPlan Postpaid data plan.

Your MyCloud account is linked to your service number. You may only have one MyCloud account per service number.