We have added a feature which will allow you to download your bill in another format. Previously you could only download your bill as a PDF document. Now as a way to offer you more flexibility and control we have added the feature to download your call details as an Microsoft Excel document.
Use the following steps:
Select the options to filter the information downloaded. You can change the date range, select the specific service whose calls you want to see or even exclude charges that have a zero balance.
Choose either the Download or Request Zip option.
If you choose Request Zip the file that is downloaded will be a zip file of all of the call data for all services.
This option is great for businesses who want to see their information across their various departments.
If you choose the Download option, the file that is downloaded is an Excel .CSV file which can be viewed using Microsoft Excel.
For your security, after 3 failed login attempts your account will be locked out for a period of 24 hours. Contact us to unlock your account using one of the three easy methods below.
To setup an online account you need an email address which will be used as your username plus a password which will be used to secure your account. You will be sent a confirmation email to the email registered above. In order to use the account you will need to complete the registration process. To do this you will need to give us your name, your country, and contact number. You will be required to enter 3 secret questions to further secure your account.
To help us serve you better and tailor the online experience just for you, you can give us some additional information on the number of services you have with us or select how you want us to contact you.
On this screen you will see your bill, when it was due and your Data Usage.
Click the "Hamburger Button" to see your Navigation Menu which lets you drill down into your balance, pay your bill and reach out to Customer Support
The Navigation Menu also lets you select which number to view. This is where the Pay button will appear when the payment provider is ready to accept payments initiated by the app. This service is not yet in place so the button does not appear.
On the device you last registered to your account, click the Forgot Password Button on the Log In page.
Fill in the form with your details
Another PIN will be sent to your phone via SMS. Enter the PIN to continue. For some test users, this number is pre-filled for you.
You will get a password change confirmation.
Getting help on My Flow The Beta contains built-in help that you can reference at any time.
Some formatting will be applied in due course, but for now we appreciate feedback on clarity and relevance.
Some help items say "please see X screen", which will be changed in a subsequent release to automatically activate that screen when touched.
If you want to reach out to Flow Customer Support click on the Contact entry on the Navigation Menu. This will open a pre-addressed email for you to fill in and send to LIME.
Clicking the "My Usage" entry on the Navigation Menu will take you to a screen showing up to the last 30 days of usage on your account. You can filter and order this information with the Filter button.
Note: This information is "static" in this release and is not derived from your account. Also, detailed usage for Data is not available in Comverse therefore that toggle will be removed.
The Balance and Top-Up screen lets you top up your balance using Scratch Cards or Credit Card or transfer your balance around. Transfer balance subject to the same business rules as the USSD method.
The Top up/Scratch Card tab lets you choose a number to top up, and type in a Scratch Card PIN. You can also Scan the PIN in.
When you choose the Credit/Debit Card Tab, you see the eTopUpOnline page, which lets you use your account to top-up.
Balance Transfer lets you transfer some of your balance to another Flow prepaid User. Enter the number and amount. Remember that Fees may Apply.
Clicking the Balances section on the Home Screen will take you to different feature balance options showing what you currently have left.