If you have not received your bill in the mail, you can go online to view your bill by clicking My LIME above and logging in.
If you would like a printed copy of your bill there is a charge for a copy to be sent to you. If you would still like one you can chat to one of our customer service team online to arrange for this to be sent to you.
You may want to Check with the Post Office to verify your bills are being delivered as our billing team send bills to our customers every month at the same time of the month.
You should logout and log back in to the MyLIME portal and try to link the account again and wait for the validation code. If the validation code is still not received you should contact Customer Care:
Yes. You can link to accounts in any of the 13 islands where Flow operates.
Click on the Link Accounts link on the menu. You must enter either your account number, service number or 10 digit phone number. You then enter your date of birth, national ID, passport, driver's license or billing address to verify you as the owner of the account.
If the account you want to link is an Internet account you will receive a 4 digit validation code by email (the email address registered to your Internet service).
If the account you want to link is mobile account you will receive the 4 digit validation code by SMS.
If the account you want to link is a landline account you will receive the validation code by our phone call from automated system.
For security reasons you should change your password frequently. To change your password,
What do I do if I have forgotten my email address for my online account? If you forgot your email address or username, you can click the Forgot Email link to retrieve it. Simply type in your name, contact number and on-screen security code. You will then be asked to answer the secret questions which you entered when you setup your online account. Once you have answered these questions correctly, your email address will be displayed on screen.
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