Filters eliminate noise on the telephone line caused by your VDSL modem. A microfilter is required on each telephone extension that is not connected to the VDSL modem. Flow will provide a maximum of three (3) free filters. You may purchase additional filters from Flow.
No, you will need an VDSL modem. We offer specific VDSL modems for specific plans with term contracts.Our modems are EC$5 monthly. The rental of the modem is non refundable. You May purchase our own modem but Flow will not guarantee that it will work with our service.
Yes, our VDSL technologyis available island-wide. Our FTTH technology is limited to specific areas at this time.
Your application will be processed and your line will be tested for VDSL or Fibre to the home compatibility.
Even if FTTH is not currently available in your area, please fill out an application form since we are working hard to expand our FTTH service. Your application helps us know where FTTH is most needed.
The requirements are:
If you would like to discuss buying VDSL service from Flow please use the Chat funtion to tal to one of our customer service team or use the "Contact Us" pages.
Your Internet connection can seem slower from time to time often, the cause is simply that a large number of people are trying to use the Internet at the same time as you.
Here are some steps you can take try and speed things up:
Reboot your broadband modem. You can do this by turning it off at the electricity, waiting 30 seconds and then turning it back on again. Turn off file-sharing programs (also known as Peer to Peer software, or P2P). Examples of this kind of software are Napster, Kazaa, iMesh, eMule and so on. This type of software can consume a large chunk of your connection speed. Remember, too, that your broadband speed can only be as fast as the connection of the person you are downloading from. If you're running a home network, connect your broadband device directly to one computer and recheck your speed to rule out local network problems.
If you're using USB, we recommend that you switch to Ethernet to get the best possible results over Flow broadband. Advanced user If you're an advanced user comfortable with using Windows DOS commands, you can also try refreshing the Windows TCP/IP component. TCP/IP (Transmission Control Protocol/Internet Protocol) is used to send data between computers, however it can become damaged. FLOW however will not be able to support you with these advanced settings.
The actual speed that you may received is affected by a number of factors such as how far away you live from the telephone exchange. We provide services ranging from 1Mbps to 50Mb in most countries. To check what is available in your country / area please chat online to one of our agents or use the "Contact Us" area of the website.
Yes, you may upgrade to a higher package at any time. Why not arrange it now by chatting to one of our customer service team or using the "Contact Us" pages to make your request.
Yes, as with any Internet connection security should be taken seriously. FLOW recommends that you install a personal firewall for your security. A firewall may be purchased locally or downloaded from the Internet. It is your responsibility to determine what is best for you.