Flow | Anguilla | FAQ | notifications

Hello,

We’re writing to let you know that we’re making some changes and enhancements to your TV experience.

We’ve been adding new channels and content to our growing collection of new and high-quality programming on Flow TV:

  • It’s great news for sports fans, as we’re bringing you the new home of the Premier League in the Caribbean. RUSH, a brand-new sports channel, has joined Flow TV
  • A new educational channel UWITV recently joined our channel line-up
  • We’ve added more of the latest and most popular movies and TV shows to our Flow On Demand library, such as, John Wick: Chapter 3 - Parabellum, Aladdin, Men In Black: International, Godzilla: Kind of the Monsters and other box office hits
  • We’ve extended the number of channels available in our award-winning Flow ToGo app - it’s now loaded with over 130 live channels, including premium programming like HBO. Download it for FREE today in your App Store or enjoy it in your browser and take your favourite programming with you, on-the-go.

As we regularly review and refresh our TV service to bring you high quality content, as of October 31, 2019, we’ll be removing the channel E! Entertainment LA from our line-up

We’re sorry if this impacts your viewing habits, and we hope you’ll find plenty to enjoy through the new channels and content mentioned above and the many other great channels on Flow. You can find more information on the Flow TV line-up at www.discoverflow.co

Thank you for being a valued Flow customer!

Sincerely,

Your Flow Team

Dear Valued Customer,

We’re writing to let you know that we’re making some changes and enhancements to your TV experience.

We’ve been adding new channels and content to our growing collection of new and high-quality programming on Flow TV:

  • It’s great news for sports fans, as we’re bringing you the new home of the Premier League in the Caribbean. RUSH, a brand-new sports channel, has joined Flow TV
  • New entertainment channels TV One and CuriosityStream joined our channel line-up earlier this year
  • We’ve added more of the latest and most popular movies and TV shows to our Flow On Demand library, such as, Avengers: End Game, Long Shot, The Curse of La Llorona and other box office hits
  • We’ve extended the number of channels available in our award-winning Flow ToGo app - it’s now loaded with over 130 live channels, including premium programming like HBO. Download it for FREE today in your App Store or enjoy it in your browser and take your favourite programming with you, on-the-go.

As we regularly review and refresh our TV service to bring you high quality content, as of  September 30th, 2019, we’ll be removing the channel  SyFy from our line-up

We’re sorry if this impacts your viewing habits, and we hope you’ll find plenty to enjoy through the new channels and content mentioned above and the many other great channels on Flow. You can find more information on the Flow TV line-up at www.discoverflow.co

Thank you for being a valued Flow customer!

Sincerely,

Your Flow Team

Dear Valued Customer,

As 2018 draws to an end, we wanted to take the opportunity to highlight some of the enhancements made to our TV service and give you a sneak peek of what’s yet to come:

  1. We launched our new FLOW EVO service to bring you a simple & user-friendly interface along with our refreshed Flow on Demand menu making it easier for you to find the shows and movies you want when you want.
  2. We introduced a new Replay TV feature that allows you to catchup on TV shows which were shown within the last 24 hours on select channels.
  3. We added more channels to our Flow ToGo product, which now has over 100 live channels for you to stream on your Smartphone, Tablet or PC – Download the app for FREE to start watching channels such as Nickelodeon, BET, Cartoon Network, Discovery Kids, Flow Sports 1&2, GSN & HGTV

We are also adding 2 new channels to our FLOW EVO lineup. As of December 1st 2018, you will have access to Discovery World HD & Discovery Theatre HD providing a programming mix of history, culture, real-life stories, mystery, investigation, travel and factual series and documentaries. These two channels will be available in our TV Max package or higher however, if you are a TV Essentials or TV Plus customer, you will enjoy a 3-month free preview from December 1st 2018 – February 28th 2019 so that you can take advantage of the new and exciting programming at no extra cost. Customers without a FLOW EVO package will not have access to these two channels.

In the coming weeks, we’ll be removing some channels from all of our TV packages across the Caribbean. As of December 31st 2018, we will remove the following channels: Big Ten Network, FOX Deportes, FOX Sports Racing, National Geographic, National Geographic Wild and BBC America.

We understand that this change impacts your viewing habits however we hope you will continue to discover all Flow has to offer for your Sports and Entertainment needs, including some of our signature content such as:

Flow Sports 

UEFA Champions League and Europa League, T10 Cricket, The Big Bash league, T20 Cricket & IPL (Indian premier League)

ESPN Caribbean:

College Football & Basketball, NBA, NFL

As always, we’re working hard every day to bring the best in entertainment to every part of your life.

Thank you for being a valued Flow customer!

Sincerely,

Your Flow Team

Restrictions apply. Not all features are available in all areas. Visit www.discoverflow.co for more information.

C&W has a wide portfolio of commercial interests, we continue to evaluate our product offers and take strategic decisions that we feel are in the best interest of our customers and the company.

The E! Entertainment LA channel will be removed from our TV line up.

The channel will be removed by 11:59 pm on October 31st, 2019

No, you will not see a reduction in your bill. Your cable charges are not calculated on a per channel basis, but rather with due consideration for the programming costs. As such, we have put together the best packages which will be affordable for our customers.

Customers will receive an email communication on the channel change. Additionally, a channel slide will be placed on the channel being removed to advise customers that the channel is no longer available on our network.

No. We will however, continue to source great content that will be of interest to our customers.

Your cable charges are not calculated on a per channel basis, but rather with due consideration for the programming costs. As such, we have put together the best packages which will be affordable for our customers.

We value our relationship with you and will continue to negotiate with the various content providers in order to broadcast your favourite content. We are also in the process of sourcing other content that you will enjoy.

Got any additional questions? We are happy to help!

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