We have added a feature which will allow you to download your bill in another format. Previously you could only download your bill as a PDF document. Now as a way to offer you more flexibility and control we have added the feature to download your call details as an Microsoft Excel document.
Use the following steps:
Select the options to filter the information downloaded. You can change the date range, select the specific service whose calls you want to see or even exclude charges that have a zero balance.
Choose either the Download or Request Zip option.
If you choose Request Zip the file that is downloaded will be a zip file of all of the call data for all services.
This option is great for businesses who want to see their information across their various departments.
If you choose the Download option, the file that is downloaded is an Excel .CSV file which can be viewed using Microsoft Excel.
You can make payments to up to 5 accounts with a single transaction per country with the Quick Pay method.
There is no limit to the amount you can pay using the Quick Pay method.
You will need to have your own portal account, the customer's 7 digit service number, the amount you want to pay, and a valid VISA or MasterCard credit card. You also need to ensure that you have at least 1 postpaid/billed Flow account linked to your portal account. If you don't have at least one postpaid Flow account linked to your portal profile you won't see the Quick Pay option.
Quick Pay is a new feature on the MyFlow Customer Portal that will allow you to pay a bill for another account which is not linked to your portal account. It's good if you need to make a quick payment for a friend or family member who is either out of the country or otherwise unable to do it themselves.
It is a 12 digit number found in the top right hand corner; second line. E.g. Account Number 12345678-0000
No. Once you sign up for electronic billing, we will no longer send you a paper bill. If you want to print your bill go online and choose the Download Bill As PDF option and print it using Adobe Reader.
We want to make sure that you can view your historical usage so will keep your bills online for you to view at any time for 18 months.
If you want to discuss a bill that is older than 18 months then please chat online to one of our customer service team and they will be able to help you.
If you have not received your bill in the mail, you can go online to view your bill by clicking My LIME above and logging in.
If you would like a printed copy of your bill there is a charge for a copy to be sent to you. If you would still like one you can chat to one of our customer service team online to arrange for this to be sent to you.
You may want to Check with the Post Office to verify your bills are being delivered as our billing team send bills to our customers every month at the same time of the month.
You should logout and log back in to the MyLIME portal and try to link the account again and wait for the validation code. If the validation code is still not received you should contact Customer Care:
Yes. You can link to accounts in any of the 13 islands where Flow operates.