Click on the Link Accounts link on the menu. You must enter either your account number, service number or 10 digit phone number. You then enter your date of birth, national ID, passport, driver's license or billing address to verify you as the owner of the account.
If the account you want to link is an Internet account you will receive a 4 digit validation code by email (the email address registered to your Internet service).
If the account you want to link is mobile account you will receive the 4 digit validation code by SMS.
If the account you want to link is a landline account you will receive the validation code by our phone call from automated system.
For security reasons you should change your password frequently. To change your password,
What do I do if I have forgotten my email address for my online account? If you forgot your email address or username, you can click the Forgot Email link to retrieve it. Simply type in your name, contact number and on-screen security code. You will then be asked to answer the secret questions which you entered when you setup your online account. Once you have answered these questions correctly, your email address will be displayed on screen.
If you forgot your email address or username, you can click the Forgot Email link to retrieve it. Simply type in your name, contact number and on-screen security code. You will then be asked to answer the secret questions which you entered when you setup your online account. Once you have answered these questions correctly, your email address will be displayed on screen.
To update your account information, login to your online account and click the View Account Info link on the menu. This will allow you to change your name, contact number, country, occupation, the number of FLOW services, or the way you want us to contact you. You will receive a confirmation email from us regarding any changes to your account. Contact us if you've received a email confirmation in error using one of the three easy methods below.
Chat Online with one of our agents click here. Email at customerservice@discoverflow.co Call at 1 800 804 2994
For your security, after 3 failed login attempts your account will be locked out for a period of 24 hours. Contact us to unlock your account using one of the three easy methods below.
To setup an online account you need an email address which will be used as your username plus a password which will be used to secure your account. You will be sent a confirmation email to the email registered above. In order to use the account you will need to complete the registration process. To do this you will need to give us your name, your country, and contact number. You will be required to enter 3 secret questions to further secure your account.
To help us serve you better and tailor the online experience just for you, you can give us some additional information on the number of services you have with us or select how you want us to contact you.
On this screen you will see your bill, when it was due and your Data Usage.
Click the "Hamburger Button" to see your Navigation Menu which lets you drill down into your balance, pay your bill and reach out to Customer Support
The Navigation Menu also lets you select which number to view. This is where the Pay button will appear when the payment provider is ready to accept payments initiated by the app. This service is not yet in place so the button does not appear.
On the device you last registered to your account, click the Forgot Password Button on the Log In page.
Fill in the form with your details
Another PIN will be sent to your phone via SMS. Enter the PIN to continue. For some test users, this number is pre-filled for you.
You will get a password change confirmation.
Getting help on My Flow The Beta contains built-in help that you can reference at any time.
Some formatting will be applied in due course, but for now we appreciate feedback on clarity and relevance.
Some help items say "please see X screen", which will be changed in a subsequent release to automatically activate that screen when touched.
If you want to reach out to Flow Customer Support click on the Contact entry on the Navigation Menu. This will open a pre-addressed email for you to fill in and send to LIME.
Choose a service