Dear Valued Customers and Partners,
At Flow we know that our clients have many questions about Coronavirus (COVID-19). Today we are writing to assure you that we are doing everything we can to keep you connected and informed.
Our customers, businesses and employees are our number one priority, and we are here so you can stay connected while staying close to the most important thing, your family.
At Flow, we have always taken the health and safety of our customers and employees very seriously and we have the highest safety standards in the industry, often going beyond government and health guidelines. To cope with the Coronavirus (COVID-19), we are taking additional actions:
To ensure the safety of our employees and customers, we strongly encourage all customers to use our remote services solutions from the comfort your home or work and avoid crowded areas. We are reinforcing our customer service team going forward and we will be there for you 24/7 so that you can:
Our stores will remain open for as long as possible, but please check opening hours as they may change for safety reasons. Store Hours are available at www.discoverflow.co/anguilla
If you do need to visit one of our stores, please follow Ministry of Health and WHO guidelines to protect the safety of our customers and employees. Don’t come if you are sick or you have fever. Keep a safe distance and avoid contact with surfaces and other customers and employees.
Importantly, we ask you to pay your bills in our touchless kiosk
Of notice: Due to the unprecedented nature of this situation you may experience at times a longer waiting period given the extra demand, that we ask your understanding.
We have the biggest coverage and the highest capacity mobile network in the Country and we are rolling our best in class fixed network technology across Anguilla. Due to the unprecedented connectivity demand ahead, even our network will be stretched to unpredictable levels. We are doing all that is possible to increase the capacity and speed of our network, but you may experience at time some slow down when we reach our limits.
We are dedicated to doing what is best for our clients and will continue to communicate the information shared by local governments as the events unfold.
For more information visit www.discoverflow.co/anguilla
We are by your side, keeping you connected.
Dear Customer,
As of July 1, Flow will no longer support picture messaging sent via SMS/MMS services, or WAP services. We would like to recommend that you use WEB browsers to access the Internet once we stop supporting WAP or WAP services.
We understand that this change may impact how you use our services but we continue to support other channels that make sharing easier.
Thank you for being a Flow customer!
Sincerely,
Your Flow Team
Why I’m seeing an alert or error message when I tried to send a message?
As of July 1, Flow will disconnect SMS/MMS services, which mean that messages that contain images won’t be able to be sent using our SMS service. You will still be able to continue using our SMS service for regular text messages. Try using messaging apps from the app store to share with friends and family.
If you are an iOS user:
iOS Messages setting screen
Why I cannot access WAP service anymore?
As of July 1, Flow disconnected our WAP services or WAP browsing. Please use a web browser for your internet needs.
Dear Valued Customers and Partners,
The COVID-19 global pandemic continues to make us keenly aware of our responsibility to keep Anguilla connected despite constantly evolving working norms and the increasing need for our schools to implement remote learning solutions.
Our Local Crisis Management Team with the support of our parent company, are focused on and committed to doing everything in our power to keep you online during this unprecedented period.
We encourage you to continue to follow the guidelines from the Ministry of Health and take the necessary steps to protect yourself and loved ones. We must continue to do all we can to minimize the spread of the virus.
The safety of our employees, their families, our customers, and the communities where we operate is our primary concern. We also want to assure you that we continue to rigorously follow the recommended safety protocols of the MoH to safeguard your well-being. This includes:
We encourage you to use our easy and convenient online channels, where possible:
Should you still need to visit our retail stores, we remain available to serve you. Our stores are currently open Monday to Friday from 8:030am to 5:00pm, Saturday from 9:00am to 1:00pm. We will be happy to assist you.
We remain committed to delivering the best home internet experience and continue to build a strong and expansive fiber network so that you can remain connected to what matters most and enjoy broadband speeds ranging from 10Mbps up to 50Mbps.
This will enable our customers to have the broadband speeds they need to meet their digital needs and to do it in less time. Teleconferencing, streaming, gaming, downloading, and uploading will all be faster with less buffering.
This is a defining time for our country.
Let’s be kind and support each other, especially the less fortunate and more vulnerable among us. Remember, we are a resilient nation and we will get through this together.
We will continue to monitor information from the World Health Organization (WHO) and the Ministry of Health and keep you updated. Keep safe!
On behalf of our entire team, I would like to say thank you for choosing Flow as your telecommunications provider.
Dear Customer:
We thank you for trusting us with your connectivity needs.
We have worked hard to run an efficient business and keep our costs down while investing millions of dollars in our network to improve speed and reliability, and adding more value with innovative products and services such as:
We are therefore pleased to introduce our new Fibre-to-the-Home suite of broadband plans and bundles powered by Flow’s 100% fiber connection throughout the Island, with faster, symmetrical upload and download speeds.
Customers on the existing broadband and bundle plans will be required to migrate to the new Fibre-to-the-Home suite of broadband plans and bundles, which offer more speed and reliability at an affordable price, by February 1, 2024. The current broadband plans and bundles, which are supported on the old copper network will no longer be offered as we shut down the copper network.
Increased Data for Mobile Plans
Additionally, effective February 1, 2024, there will be data increases for all of our mobile plans. There will be no change in prices. We also advise that there will be an automatic transfer of our postpaid mobile customers to our newer postpaid mobile plans, with effect from February 1, 2024, as our current plans will no longer be available.
We are always here to help. If you have any questions or need assistance, please call us at 1 800 804 2994 or visit our website for more details – www.discoverflow.co.
Sincerely,
Team Flow Anguilla
Choose a service