Discoverflow | Antigua | fair usage policy

What is Flow’s Fair Usage Policy?

Flow’s Fair Usage Policy ("FUP") is intended to ensure that as you enjoy our services, which are provided by a common infrastructure and network resources, you will not have unfair disruption of access and that the network remains protected. This policy applies to our fixed and mobile telephony, broadband, or *mobile internet ("Services"). Some users may take a disproportionately greater share of the network resources and consequently, other users suffer a diminished experience. We manage our shared network resources to determine excessive, unreasonable, or fraudulent use which may impact the reliable operation of our network and/or the quality of our Services.

How does the Fair Usage Policy work with Unlimited Plans?

Flow’s plans or offers include unlimited fixed, mobile voice, text messaging and maximum LTE data. Flow’s unlimited plans and offers are determined based on an estimated average usage ("Average Usage") of our Services specific to call volume, call length and data usage per plan or offer. The Average Usage may vary depending on the plan you purchase.

What is Flow's Allocation for Unlimited Mobile Plans?

Outlined in the table below are the FUP threshold amounts for the various plans based on the estimated average usage, previously mentioned, as defined by Flow.

Prepaid Always On Plans

PlanUnlimited WhatsappUnlimited Facebook Free YouTube
Flex Family Plan 424hrs/12GB
Flex Family Plan 28hrs/4GB
Flex Single Plan Plus2hrs/100MB
Flex Single Plan Essential1hr/500MB

Student Plans

Plan Features Top Scholar ClassicTop Scholar Elite
Duration7 days30 days
Voice/Minutes (Local anywhere)500900
Social Media Allowance1GB3GB
Game Club FUP1GB5GB

The above limitations on Unlimited Mobile Plans are subject to change as determined by Flow, and customers will be notified in accordance with the methods set out in Flow's Standard Terms and Conditions of Service at

What will happen if the FUP Allocations are Exceeded?

The FUP applicable to calls, texts, and social media usage will vary based on the plan you have selected.

Mobile Services

  • If you exceed the FUP allocation for voice and texts in your plan, your usage above these amounts will be billed at the standard pay-per-use rates.
  • You will be notified via text message, and any usage thereafter will be billed at standard pay-per-use rates.
  • If you exceed the FUP allocation for WhatsApp and Facebook, any additional usage will be taken from your regular data allocation. You will then be billed at the standard pay-per-use rates.

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