What is Flow’s Fair Usage Policy?
Flow’s Fair Usage Policy ("FUP") is intended to ensure that as you enjoy our services, which are provided by a common infrastructure and network resources, you will not have unfair disruption of access and that the network remains protected. This policy applies to our fixed and mobile telephony, broadband, or *mobile internet ("Services"). Some users may take a disproportionately greater share of the network resources and consequently, other users suffer a diminished experience. We manage our shared network resources to determine excessive, unreasonable, or fraudulent use which may impact the reliable operation of our network and/or the quality of our Services.
How does the Fair Usage Policy work with Unlimited Plans?
Flow’s plans or offers include unlimited fixed, mobile voice, text messaging and maximum LTE data. Flow’s unlimited plans and offers are determined based on an estimated average usage ("Average Usage") of our Services specific to call volume, call length and data usage per plan or offer. The Average Usage may vary depending on the plan you purchase.
What is Flow's Allocation for Unlimited Mobile Plans?
Outlined in the table below are the FUP threshold amounts for the various plans based on the estimated average usage, previously mentioned, as defined by Flow.
Prepaid Always On Plans
|Plan||Unlimited Whatsapp||Unlimited Facebook||Free YouTube|
|Flex Family Plan 4||24hrs/12GB|
|Flex Family Plan 2||8hrs/4GB|
|Flex Single Plan Plus||2hrs/100MB||Flex Single Plan Essential||1hr/500MB|
|Plan Features||Top Scholar Classic||Top Scholar Elite|
|Duration||7 days||30 days|
|Voice/Minutes (Local anywhere)||500||900|
|Social Media Allowance||1GB||3GB|
|Game Club FUP||1GB||5GB|
The above limitations on Unlimited Mobile Plans are subject to change as determined by Flow, and customers will be notified in accordance with the methods set out in Flow's Standard Terms and Conditions of Service at www.discoverflow.co.
What will happen if the FUP Allocations are Exceeded?
The FUP applicable to calls, texts, and social media usage will vary based on the plan you have selected.
- If you exceed the FUP allocation for voice and texts in your plan, your usage above these amounts will be billed at the standard pay-per-use rates.
- You will be notified via text message, and any usage thereafter will be billed at standard pay-per-use rates.
- If you exceed the FUP allocation for WhatsApp and Facebook, any additional usage will be taken from your regular data allocation. You will then be billed at the standard pay-per-use rates.