Discoverflow | Antigua | Message from Joe Mathieson Country Manager

Message from Joe Mathieson

Country Manager

Dear Valued Customers and Partners,

Flow remains committed to supporting the nation in its efforts to battle the spread of the novel coronavirus (COVID-19). The safety of our employees, their families, our customers, and the communities where we operate is our primary concern. We have adopted new in-store procedures which ensure that we comply with social distancing protocols and other guidelines issued by the Ministry of Health and Environment and the World Health Organization (WHO).

Our stores have been reconfigured to provide more personal space between customers and we have imposed a maximum limit of 10 customers in our stores at any given time. In addition, we now require all staff and customers to wear masks, and to sanitize their hands as they enter and leave our stores.

In an effort to minimize traffic in our stores, we have introduced two great initiatives.

1. Our new and convenient mobile store now comes to you. Customers can now conveniently obtain every service offered in our physical stores via our Flow Mobile Store. Please check for the dates and times that our mobile store may be in a community near you.
2. Additionally, we opened the Flow Virtual Store which offers all our traditional in-store customer service offerings over the phone or online. You can contact our team to answer any queries you may have, by sending an e-mail to:flowanucustomerservice@gmail.com or send a WhatsApp message the numbers below:

   1-268-782-FLOW (3569)1-268-782-FLOW (3569) - for assistance with your mobile and broadband services

   1-268-789-FLOW (3569)1-268-789-FLOW (3569) - for assistance with your TV service

• Or call our Customer Service Centre toll-free at 1-800-804-2994

We also encourage you to use our easy and convenient online channels where possible. These include:

• Our MyFlow app and our TopUpFlow app which both can be downloaded from the Google Play store or Apple store
• Our IVR (Interactive Voice Recording) Automated System by calling 100 from your Flow mobile
• Our website by visiting www.discoverflow.co/antigua

With our schools now closed for an extended period, Flow has also launched the Flow Study initiative with the Ministry of Education. This timely and unique service offers a free online educational platform with great Caribbean content for our students to continue their studies at home.

Whether it’s to further safeguard your health, or to support our young people, these novel initiatives have all been introduced to assist you as we adjust to the new norms of conducting business. Flow remains committed to supporting the communities that we serve as we navigate through this crisis to a safer and better world.

Despite the recent relaxation of some of the government mandated restrictions please continue to be guided by the updates from the Ministry of Health and Environment.

This is truly a defining time for our country. Let’s be kind and support each other, especially the less fortunate and more vulnerable among us. Remember, we are a resilient nation and we will get through this together.

Keep safe!