Discoverflow | Antigua | Message from Joe Mathieson Country Manager

Message from Joe Mathieson

Country Manager

Dear Valued Customers and Partners,

Flow remains committed to supporting the nation in its efforts to battle the spread of the novel coronavirus (COVID-19). The safety of our employees, their families, our customers, and the communities where we operate is our primary concern.

Our new in-store procedures have been well received as they ensure that we comply with social distancing protocols and other guidelines issued by the Ministry of Health and Environment and the World Health Organization (WHO).

Our stores have been reconfigured to provide more personal space between customers and we have imposed a maximum limit of 10 customers in our stores at any given time. In addition, we now require all staff and customers to wear masks, and to sanitize their hands as they enter and leave our stores.

There are two great initiatives that we have introduced that continue to minimize foot traffic to the Stores and have both been a hit with our customers.

1. Our new and convenient mobile store now comes to you. Customers can now conveniently obtain every service offered in our physical stores via our Flow Mobile Store. Please check our social media pages for the dates and times that our mobile store may be in a community near you.
2. Additionally, we opened the Flow Virtual Store which offers all our traditional in-store customer service offerings over the phone or online. You can contact our team to answer any queries you may have, by sending an e-mail to:flowanucustomerservice@gmail.com or send a WhatsApp message the numbers below:

   1-268-782-FLOW (3569)1-268-782-FLOW (3569) - for assistance with your mobile and broadband services

   1-268-789-FLOW (3569)1-268-789-FLOW (3569) - for assistance with your TV service

• Or call our Customer Service Centre toll-free at 1-800-804-2994

We also encourage you to use our easy and convenient online channels where possible. These include:

• Our MyFlow app and our TopUpFlow app which both can be downloaded from the Google Play store or Apple store
• Our IVR (Interactive Voice Recording) Automated System by calling 100 from your Flow mobile
• Our website by visiting www.discoverflow.co/antigua
• Fastpay at https://discoverflow.co/fastpay/

Flow remains committed to supporting the communities that we serve as we navigate through this crisis to a safer and better world.

We are hopeful that the worst of this pandemic is behind us and are encouraged by the sharp decline in new and active cases. The fact that over thirty two thousand citizens and residents have already received their first dose of the vaccine is good news as this is a critical factor in our collective efforts to return to a state of normalcy in our lives.

We encourage everyone to continue to be guided by the updates from the Ministry of Health and Environment.

Let’s continue to be kind and support each other, especially the less fortunate and more vulnerable among us. As a nation we have proved our resilience time and time again in the past as we overcame the challenges of natural and man made disasters. This pandemic is no different and we will get through this together and be that much stronger as a nation.

Keep safe!