Definitions and Interpretations
Threshold refers to the monthly spending amount needed to be achieved through Combo Purchases, data/voice spend.
Cashback is the money you earn on selected transactions once you achieve your personal threshold. For every dollar you spend on plan purchases or pay as you go you will receive 50% back.
Voucher code is an alpha-numeric string sent to your mobile line via SMS. This SMS is sent only if you request it.
Selected transactions for this purpose refer to:
- Combo Purchases
- Data plan purchases
- Pay As You Go Spend (Voice / Data / SMS spend)
*** Money transfer is not a valid transaction to add balance to the cashback account.
- The Flow Cashback is a loyalty campaign for active Flow mobile prepaid customers. This campaign enables customers to earn 50% cashback for every dollar spent.
- Campaign is valid for transactions made between December 5th 2019 and April 5th 2020.
- Customer can stop participating in the Flow Cashback at any time by sending “CANCEL” to #4230
- Threshold is individually stablished per each customer.
- Customer might reach his own threshold value every month the campaign is active.
- Cashback begins to be added to customer´s cashback balance once he reaches monthly threshold.
- When a new month begins, it is necessary to reach monthly threshold before new cashback is added to customer´s cashback balance.
- Customer can request voucher code(one time only ) from February 5th 2020 to April 21st 2020 when cashback balance is greater or equal to $41
- Customer can ask for his cashback voucher at late January 2020.
- The maximum voucher value than can be requested is $811. If cashback balance amount is greater than $811, voucher is generated with a maximum value of $811.
- Voucher can be redeemed at FLOW stores starting February 6th, 2020.
- Customer can buy accessories / Devices using only Voucher or Voucher + Cash.
- Voucher can be redeemed at stores until April 30th, 2020.
- Voucher is non-refundable and cannot be exchanged for cash in part or full and is valid for a single transaction only.
- Strictly no extension of the expiry date from the date of issue will be allowed.
- Voucher can be redeemed only by mobile line holder.
- Voucher validations will be done by comparing voucher code + Mobile number combination at the store.
- Customer must show SMS with Voucher code to buy products at store.
- Voucher value only applies for devices / accessories purchases.
- Maximum voucher value accepted to redeem is $811.
- The minimum amount that is allowed to be redeemed in any instance is $41.