Mobile Access Codes | Flow

Mobile Access Codes

Dial *129# for quick access to these services

- View your account balance (prepaid or postpaid)

- Activate Prepaid plans or bolt-ons (where available)

- Add credit with card/voucher for you or friends and family

- What's my number

- Send a Please Call Me request

- Flow Faves and more!

Direct Access Codes 
To check balanceDial *120#
To Sign Up for Flow Faves 
- For Faves 7 days*Dial *125*7#
- For Faves 30 days*Dial *125*30#
Faves InquiryDial *125*0#
Add a phone number to your Faves listDial *127*1*{phone number}#
Delete a phone number from your Faves list*Dial *127*0*{phone number}#
Delete all numbers in your Faves list*Dial *127*0*0#

Frequently Asked Questions

Why do we need a new Code?

Flow’s aim is to make the customer experience better, quicker and easier! DIAL one code to access account information or to add services.

What are the benefits of the code?

The main benefits are

  • Customers can DIAL not TEXT the code.
  • The response and interaction is instant, in real time!
  • The code is MENU-driven so there is less to remember!
  • You can do more from your phone any time of day!

Can all customers use the code?

Yes. The new code works for all mobile customers.

Is there a charge for using this service?

No. There is no access charge. Accessing the MENU using *129# is FREE to all mobile customers. If you sign up for services using the MENU, you will pay service charges for that mobile service as advertised by Flow.

How do I use the Menu?

Making a selection from the MENU will depend on the type of mobile phone you have.

  • Dial *129# to get into the MENU
  • Nokia phones: Press ANSWER, then the option NUMBER from the MENU. Then press SEND.
  • Samsung phones : Press the OK button, then the option NUMBER from the MENU, then press the OK button again.
  • BlackBerry® smartphones: Enter the option NUMBER from the MENU. Then press the trackpad or trackball to send. To select a number using the QWERTY keypad, press the ALT button then the number required.

Can I use the codes when roaming overseas?

Yes. Once the roaming partner allows it, you can use the codes while roaming, at no charge. However customers will not be able to purchase a prepaid plan while roaming.