Roaming is a convenient service that allows you to enjoy most of the features and services available on your mobile device while you're travelling overseas. Whether visiting the Caribbean or elsewhere, you can take your FLOW mobile with you wherever you go.
Roaming is considered a premium service and as a result it is billed at higher rates than you would normally pay while at home. We encourage customers to read our helpful tips which you can take to reduce your roaming costs while still enjoying the ease and convenience of using your mobile phone while you are travelling.
Sign up for a FLOW MyRoaming plan before you travel and stay connected while abroad.
Postpaid MyRoaming plans (for USA only)
(These rates are only applicable for customers with a My Roaming USA plan otherwise the Standard Postpaid Roaming rates below apply.)
MyRoaming Plans (USA Only)
MyRoam Base Plan | Destination | Monthly Charge |
Includes: 30 minutes 30 SMS 30 MB Data | To USA or Flow Anywhere Roaming Data | $19.95 USD |
MyRoam Data Bolt On
500 MB | 1 GB |
$100.00 USD | $150.00 USD |
My Roaming Out of Plan Rates
(These rates are only applicable for customers with a My Roaming USA plan otherwise the Standard Postpaid Roaming rates below apply.)
| Destination Zone | Per Min |
|---|---|
| Receive calls | FREE |
| Calls to Home | $0.49 |
| Calls within the USA | $0.49 |
| Calls to Anywhere Else | $0.99 |
| Text Anywhere | $0.19 |
| Data per MB | $0.49 |
| All prices are in US$ |
Postpaid Standard Roaming Rates
| Operator/Frequency | Receive A Call | Call within The Country You Are Visiting | Call Any Flow Mobile Country | Call Any Other Mobile Country | Send SMS | Data Access Per MB |
|---|---|---|---|---|---|---|
| Flow Zone | $0.21 | $0.21 | $0.21 | $3.10 | Home Rate | Home Rate |
| Caribbean Preferred | $0.85 | $0.85 | $1.35 | $3.10 | $0.30 | $12.00 |
| USA Zone | $0.85 | $0.99 | $1.25 | $1.99 | $0.30 | $4.99 |
| UK Zone | $1.10 | $1.10 | $1.60 | $4.10 | $0.35 | $12.00 |
| Rest of World Zone | $1.35 | $1.35 | $2.60 | $4.10 | $0.35 | $12.00 |
| All prices are in US$ |
Prepaid Standard Roaming Rates
Operator/Frequency | Receive A Call | Call within The Country You Are Visiting | Call Any Flow Mobile Country | Call Any Other Mobile Country | Send SMS | Data Access Per MB |
Flow Zone | $0.39 | $0.39 | $0.39 | $3.30 | Home Rate | Home Rate |
Caribbean Preferred | $1.05 | $1.05 | $1.55 | $3.30 | $0.30 | $12.00 |
USA | $1.05 | $1.05 | $1.55 | $3.30 | $0.30 | $5.99 |
UK | $1.30 | $1.30 | $1.80 | $4.30 | $0.35 | $12.00 |
Rest of World | $1.55 | $1.55 | $2.80 | $4.30 | $0.35 | $12.00 |
All prices are in US$ |
|
Disclaimers:
- Disclaimers:
- Prices are in United States dollars. Tax from your home country may be added as applicable.
- Calls are billed per minute and are rounded up to the next whole minute.
- “Home rate” means that the call will be charged as though you had made or received the call in Antigua. Flow mobile countries are: Anguilla, Antigua & Barbuda, Barbados, British Virgin Islands, Cayman Islands, Dominica, Grenada, Jamaica, Montserrat, St. Lucia, St. Vincent & the Grenadines, St. Kitts & Nevis, Trinidad & Tobago (TSTT), Turks & Caicos.
- Note that calls to voicemail will be billed at the price for “Call any Flow mobile country.”
- GPRS access may not be available in all roaming locations. GPRS prices are billed per Kilobyte of usage.
- Check with our customer service team to see if your phone can roam in the country to which you are travelling.
- Receive an SMS: Free.
- Roaming in Japan : To roam in Japan, all you need is your Flow mobile SIM card and a handset compatible with SoftBank’s local network. These special handsets are available for rental at Tokyo’s Narita airport, Osaka’s Kansai airport or SoftBank’s Tokyo office. For more information on roaming in Japan, send inquires to inquires@vodafone-rental.jp or call +813.5114.8420
- Prepaid customers : Be sure to TopUp before you travel. Check our Web site for information on your TopUp options.
Roaming Tips
Tips to Roam & Save
Roaming is a convenient service that allows you to enjoy most of the features and services available on your mobile device while you are traveling overseas.
Roaming is considered a premium service and as a result it is billed at higher rates than you would normally pay for mobile voice and data services such as email, social networking, and web browsing at home. Once you travel overseas you pay more to access the same services you would normally use at home.
Here are some simple steps you can take to reduce your roaming costs while still enjoying the ease and convenience of using your mobile phone while you are travelling.
Fact: Voice and data services, including BlackBerry Messenger, Internet browsing, instant messaging, MMS and accessing email, which are covered by your regular calling plan at home will attract additional charges abroad
Tip: If you like to avoid excessive data charges you can disable the data connection on your phone before you travel. Go to the connections menu on your mobile device, click on the “data services” link and select “off”. If you need help please call our Customer Care Centre at 1-800-804-2994.
Fact: Voice services, including voicemail and incoming calls, which Flow offers free of charge at home, will attract a cost when you are travelling.
Tip: If you would prefer not to receive voicemail messages while you are abroad then call our Customer Care Centre before you travel and temporarily disable your voicemail service. Once you return home, you can call Customer Care Centre and have your voicemail reactivated. You can also use your caller ID to monitor and screen incoming calls and you can opt to answer on an as-needed basis.
Fact: Smartphones (i.e. Blackberry's, iPhones, Androids etc) can cause an increase in your roaming charges because even when you think they are idle these devices can actually be transferring high volumes of data by downloading incoming email. Receiving instant messages and updating your news and social network feeds among things.
Tip: You can disable your data connection before you travel (see instructions above) and once you are overseas use WiFi hotspots to access data services on your smartphone. To ensure that your phone is WiFi enabled, go to your connections menu, select the WiFi option and select “on”.
Fact: Any webpage or data application such as your internet browser, Facebook or map applications which are not closed after use, will continue to transfer data or generate roaming costs.
Tip: Once you have finished using a programme or an application select “close” on the main menu.
Fact: FLOW offers you roaming service in collaboration with overseas telecoms companies. Most telecoms companies charge premium prices for customers from other networks to access their networks.
Tip: Find out what the roaming rates are in your intended destination as this will give you an idea of how much your usual services will cost. For the full price listing for all the countries where FLOW offers roaming please go to https://discoverflow.co/antigua/mobile/roaming