Discoverflow | Antigua | FAQ | faq

Given the current developments with the novel Coronavirus (COVID-19) and guidance by the Ministry of Health, Wellness and the Environment, and the World Health Organization (WHO), we have implemented some changes to our retail store operations.

The changes which are aimed at safeguarding you, our valued customers and our team members Take immediate effect as follows:

• All customer interactions will now be handled in a tent outside the Market Street (Judgement Square) and Woods Mall locations. This is to diminish the risk of direct person to person transmission in the confined internal store areas.
• Customers are asked to place their orders at the tents. There are committed lines for each type of transaction. A dedicated team member will relay the request to staff members inside the stores for processing where necessary.
• To ensure that we maintain the recommended social distancing practices we have clear demarcations for each que.
• There is an increased security presence at the stores and tents; and additional customer care agents have been brought on board to help us provide you with the best possible service.
• We respectfully ask you to utilize our alternative easy and convenient transaction options. If you have symptoms of the Coronavirus (coughing, sneezing, or difficulty breathing), please note that you will not be permitted to interact with our customer care agents.

We encourage and remind you of our easy and convenient transaction options for use where possible:

Sign up at flowid.co

Download the MyFlow App in Play store or App store

Customer Care Dial 100 or 1-800-804-2994

Visit us at discoverflow.co

Thank you for your understanding and cooperation.

We urge you to take all necessary steps to safeguard yourself and loved ones and to prevent the spread of the virus. If you suspect that you have had exposure to COVID-19 and are displaying symptoms, please self-isolate immediately and contact the COVID-19 hotline toll free at 462-6843 (46COVID)

To Our Valued Customers and Business Partners,

We are facing an unprecedented situation with the Coronavirus; developments are rapidly occurring, and decisions are being made in real-time that affect our colleagues, our families and our communities.

One thing that remains consistent and is critical in these challenging moments is the ability for you to communicate with one another, connect with your loved ones, and conduct your business as best as possible. We understand that the products and services we deliver to you are essential. We know you are relying on us to stay connected.

Flow’s leadership team is meeting continuously to assess and appropriately respond to the crisis as it evolves, to adjust our operations to maintain continuity, and to support the safety and health of those impacted. We are operating in accordance with guidance from the Ministry of Health, Wellness and the Environment and the World Health Organization.

We have put in place many virus-mitigating actions to ensure the health and safety of our customers and employees as well as steps being taken to keep you connected:

Health and Safety:

• We have increased the frequency of cleaning high touch areas in our offices and stores.
• We have trained our employees and external teams on best practices, and given them tools to help keep them and you safe in the event we need to visit your homes for installations and service checks.

Customer Service & Retail Stores:

• Our Retail Stores will remain open, but please check opening hours as they may change for safety reasons. Store hours are available at: https://discoverflow.co/antigua/find-a-store
• We encourage you to use our kiosks to pay your bills to avoid long wait lines in store.
• Please call our 24-hour Customer Call Service Team 1-800-804-2994 for assistance.
• We ask that you download our MyFlow App in Google Play and Apple Store to; top up your prepaid plans, check your account status, pay your bills and access other relevant information.

Keeping Our Network Up:

We anticipate unprecedented connectivity demand ahead, consequently our network may be stretched to unpredictable levels. We are doing all that is possible to keep you connected, but you may experience some slow down periodically.

• We have activated our emergency plan and our technical team will be working around the clock to fix any service interruption issues.
• Hospitals, first respondent services, pharmacies, government institutions, banks, supermarkets, gas stations, our loyal customers and businesses will be prioritized.

We are dedicated to doing what is best for our customers and will continue to communicate the information shared by our government as the events unfold.

For more information visit www.discoverflow.co. We are by your side, keeping you connected.

You can redeem your cash back balance only once. It is better if you accumulate more and more cashback with your purchases and wait (before May 31, 2020) to request your voucher. The more you spend, the more cashback you accumulate. Once you have requested your voucher code, you will be excluded from campaign.

It is not possible to exchange your voucher for cash. You can use it to buy devices or accessories at selected Flow stores. 

Yes, you must have a minimum of $41 to redeem your cashback. There is a maximum of $811.

You can redeem your voucher until May 31, 2020.

Depending on the value of your voucher, you can purchase devices or accessories at selected Flow Stores via two different methods:

Voucher only: If the price of your preferred device or accessory is below or equal to the value of the voucher

Voucher + Cash: If the price of your preferred device or accessory is higher than the value of the voucher, you must use cash to complete the outstanding balance

You can go to the following Flow stores starting February 4, 2020:

If you want to redeem your cashback balance, you only have to send the word “REDEEM” to #4230 via SMS, and you will receive a message back with the following information:

• Voucher code
• Voucher monetary value
• Voucher validity