Discoverflow | Antigua | FAQ | faq

Yes, the customer will have the ability to purchase multiple bolt-ons or TALK, TEXT and DATA plans within the 30 day cycle. The new plan purchased will expire 30 days from the date of purchase.

Please ensure the television input/source button on television remote is set to that based on the cable being used from the set top box to the television.

If you are not seeing all of your channels – possibility exists the STB is on “HD only”.

 

Using your remote go to: Menu--> Favourites--> TV--> TV Guide

 

The new Flow Prepaid Services, Prepaid Combo Plans offer customers inclusive voice mins, data and SMS at a low price and are available with expiry periods of 1, 3, 7 and 30 days.

Customers can use their voice minsto call local Flow mobiles & Landlines as well as to local third party mobile; SMS is also applicable to local Flow & third party Mobiles.

Customers will definitely see savings with these plans starting from 66% off the regular PAYG voice rates on the smallest plan. For eg., if a regular 300 MB data customer uses an average of 3 mins each day over a 3 day period, then it is recommended that they take the Small Combo Plan with 300MBs, 50 Anywhere Local Mins, 50 Anywhere Local SMS as the cost of the 9 mins ($8.01 + the regular 300 MB ($12.99)would total $21.00.

With the Small Combo Plan, the customer would pay only $18.99 but will enjoy 38 additional Local Anywhere minsplus 50 Anywhere Local SMS.

                 Data Plans                                        New Combo Plans                          User Profile
ValidityDataPriceValidityDataMinTextPriceNameMins Usage / DaySMSUsage / DaySaving Off PAYG Rates
120$2.00         
1250$3.29         
3500$12.9933005050$18.99S31766%
7500$21.997750150150$29.99M12182%
71000$29.9971000500500$39.99L27193%
301000$44.9930300010001000$89.99XL23392%
303000$79.9930500020002000$119.99XXL16795%
305000$99.99         

Yes. Customers will receive the following message: Account was billed $XX.XX for your Premium pkg and will renew 2016-XX-XX at 09:30:46. Your primary bal is $X.XX exp 2016-XX-XX. On-net SMS bal XXX, Anywhere Local bal XXX. Mobile Internet bal XXX MB.

Yes. To turn off the auto renewal feature, customers can dial *363#.

Yes, customers can activate more than one instance of a plan in any 30 day period.

No. Calls, texts and data used while roaming will be billed separately. Normal roaming charges will apply.

Got any additional questions? We are happy to help!

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