Flow | Antigua | FAQ | Page 2

Where can I go to redeem my voucher?

You can go to the following Flow stores starting February 4, 2020:

Store name	Address	Service hours
Flow Retail Store	Woods Mall Friars Hill Road	Monday – Friday 8:00am – 5:00pm Saturday 9:00am – 3:00pm
Flow Retail Store	Market & Nevis Street St. John’s	Monday – Friday 8:00am – 5:00pm Saturday 9:00am – 3:00pm

Can a Flow Prepaid subscriber request Flow Lend?

Yes, all FLOW prepaid subscribers can request a loan through the USSD menu by dialing *536# or using Flow App. Only when there is an outstanding loan subscriber can't request a new loan.

Can a FLOW prepaid subscriber receive a FLOW Lend loan request while roaming?

Yes, a FLOW prepaid subscriber receives a FLOW Lend request while roaming and apply for a loan.

Can non-FLOW Prepaid customers request FLOW Lend?

No, non-FLOW prepaid customers are unable to request a loan.

What are the Flex postpaid plans?

We’re excited to tell you all about how we redesigned our postpaid plans just for you. These plans will give you more data, more talk time and more flexibility in managing your bills. Whether you’re a family that wants to share your minutes and data with each other, or you are using all the data and minutes yourself, our new plans will work for you. These new and improved plans will allow you to manage your usage and stay on top of your monthly bills

Notification about WAP and MMS Services

Dear Customer,

As of July 1, Flow will no longer support picture messaging sent via SMS/MMS services, or WAP services. We would like to recommend that you use WEB browsers to access the Internet once we stop supporting WAP or WAP services.

We understand that this change may impact how you use our services but we continue to support other channels that make sharing easier.

Thank you for being a Flow customer!

Sincerely,

Your Flow Team

Why I’m seeing an alert or error message when I tried to send a message?

As of July 1, Flow will disconnect SMS/MMS services, which mean that messages that contain images won’t be able to be sent using our SMS service. You will still be able to continue using our SMS service for regular text messages. Try using messaging apps from the app store to share with friends and family.

If you are an iOS user:

iMessage: continue using your iMessage service to send multimedia files or text messages, as long as it is available. If you have set the option “Send as SMS” in case iMessage is not available, that message will be only sent if it does not contain any multimedia file. If there are more than 160 characters in your message, please be advised that messages will be concatenated and you will be charged based on the number of concatenated messages sent.

SMS: text messages without multimedia files will be sent as a SMS. Messages with more than 160 characters, will be sent as concatenated messages.
MMS: in the past, when iMessage was not available or you were sending a multimedia file, the message was sent as a MMS. MMS is no longer supported in the Flow network.
Group Messages: in the past, when you created a group message and not all of your recipients had iMessage or your iMessage was not available, the message was sent as a MMS. Please be advised that if iMessage is unavailable, you will be charged based on the number of recipients included in your message, also messages to recipients that do not have iMessage will be charged. Each recipient will receive the SMS and the sender will be charged for the total SMS sent.

What are ‘Concatenated SMS’? When you send an SMS message over 160 characters, the message will be split into multiple SMS. Large messages are segmented into 153 character segments and sent individually then rebuilt by the recipient’s device. For example, a 161-character message will be sent as two messages, one with 153 characters and the second with 8 characters.

iOS Messages setting screen

Why I cannot access WAP service anymore?

As of July 1, Flow disconnected our WAP services or WAP browsing. Please use a web browser for your internet needs.

Is there a charge associated with taking out a FLOW loan?

Yes. Customers will be charged a nominal flat fee for every loan:

Loan Amount(KYD)	Fee Amount(KYD)
10	1.00
25	1.50
35	2.00
45	2.50
55	3.00

What happens to a FLOW prepaid subscriber points, when they repay the FLOW Lend loan?

All first-time subscribers level is set as BEGINNERs, however as the prepaid subscriber repay the loans they are awarded points and levelled to bronze etc.

What happens to a FLOW prepaid subscriber, if they surpass the payback period for the FLOW Lend Loan?

Repays: If a FLOW prepaid subscriber surpassed the 30-day-period to repay, but pays back before reaching an inactive state, his debt will be considered repaid. Partially repays: if the FLOW Prepaid subscriber makes a partial repayment over the course of the next 30 days after their loan was issued, their outstanding balance will remain and will be deducted from any further recharge. Does not repay: if a FLOW prepaid subscriber does not repay within the 30-day period, and is then inactive, he will be disconnected, and his outstanding balance will be treated as bad debt.

What is the payback period for the FLOW Lend Loan?

The FLOW prepaid subscriber will be prompted to pay back all loans within 15 days to receive points, but ultimately, he will have 30 days to repay the loan.

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