Discoverflow | Antigua | FAQ | mobile

Flow Cashback is a customer loyalty campaign for selected, active Flow mobile prepaid customers. This campaign enables Flow customers to earn 50% cashback for everyday activities such as browsing, texting, calling, buying plans and more. Each participating customer has his own spending threshold and once that threshold is exceeded, the customer begins to accumulate cashback balance. When the cashback balance exceeds a minimum of $41, customers can redeem it to buy devices or accessories at selected Flow stores.

If you want to unsubscribe from the campaign, you just have to send the word “CANCEL” to #4230 via SMS.

You can check your threshold by sending the word “Threshold” to #4230 via SMS.

Each month, once you have reached your monthly spending threshold. For every dollar you spend on plan purchases or pay as you go you will receive 50% back. The more you spend the more you earn to buy your favorite device or accessory!.

You can check your cashback balance anytime by sending the word “BALANCE” to #4230 via SMS.

You can start redeeming your cashback balance starting February 5th, 2020 once you have reached a minimum of $41 of cashback balance, you can redeem it by requesting a voucher code.

If you want to redeem your cashback balance, you only have to send the word “REDEEM” to #4230 via SMS, and you will receive a message back with the following information:

  • Voucher code
  • Voucher monetary value
  • Voucher validity

You can go to the following Flow stores starting February 4th, 2020:

Store name

Address

Service hours

Flow Retail Store

Woods Mall
Friars Hill Road

Monday – Friday 8:00am – 5:00pm
Saturday 9:00am – 3:00pm

Flow Retail Store

Market & Nevis Street
St. John’s

Monday – Friday 8:00am – 5:00pm
Saturday 9:00am – 3:00pm

Depending on the value of your voucher, you can purchase devices or accessories at selected Flow Stores via two different methods:

Voucher only: If the price of your preferred device or accessory is below or equal to the value of the voucher

Voucher + Cash: If the price of your preferred device or accessory is higher than the value of the voucher, you must use cash to complete the outstanding balance

You can redeem your voucher until April 30, 2020.

Got any additional questions? We are happy to help!

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Call us at 1800-804-2994 or dial 100 using your mobile phone. Our agents are ready to answer your queries.