Dear Valued Customers and Partners,
Flow remains committed to supporting the nation in its efforts to battle the spread of the novel coronavirus (COVID-19). The safety of our employees, their families, our customers, and the communities where we operate is our primary concern. We have adopted new in-store procedures which ensure that we comply with social distancing protocols and other guidelines issued by the Ministry of Health and Environment and the World Health Organization (WHO).
Our stores have been reconfigured to provide more personal space between customers and we have imposed a maximum limit of 10 customers in our stores at any given time. In addition, we now require all staff and customers to wear masks, and to sanitize their hands as they enter and leave our stores.
In an effort to minimize traffic in our stores, we have introduced two great initiatives.
We also encourage you to use our easy and convenient online channels where possible. These include:
With our schools now closed for an extended period, Flow has also launched the Flow Study initiative with the Ministry of Education. This timely and unique service offers a free online educational platform with great Caribbean content for our students to continue their studies at home.
Whether it’s to further safeguard your health, or to support our young people, these novel initiatives have all been introduced to assist you as we adjust to the new norms of conducting business. Flow remains committed to supporting the communities that we serve as we navigate through this crisis to a safer and better world.
Despite the recent relaxation of some of the government mandated restrictions please continue to be guided by the updates from the Ministry of Health and Environment.
This is truly a defining time for our country. Let’s be kind and support each other, especially the less fortunate and more vulnerable among us. Remember, we are a resilient nation and we will get through this together.
We are facing an unprecedented situation with the Coronavirus; developments are rapidly occurring, and decisions are being made in real-time that affect our colleagues, our families and our communities.
One thing that remains consistent and is critical in these challenging moments is the ability for you to communicate with one another, connect with your loved ones, and conduct your business as best as possible. We understand that the products and services we deliver to you are essential. We know you are relying on us to stay connected.
Flow’s leadership team is meeting continuously to assess and appropriately respond to the crisis as it evolves, to adjust our operations to maintain continuity, and to support the safety and health of those impacted. We are operating in accordance with guidance from the Ministry of Health, Wellness and the Environment and the World Health Organization.
We have put in place many virus-mitigating actions to ensure the health and safety of our customers and employees as well as steps being taken to keep you connected:
We anticipate unprecedented connectivity demand ahead, consequently our network may be stretched to unpredictable levels. We are doing all that is possible to keep you connected, but you may experience some slow down periodically.
We are dedicated to doing what is best for our customers and will continue to communicate the information shared by our government as the events unfold.
For more information visit www.discoverflow.co. We are by your side, keeping you connected.
As of July 1, Flow will no longer support picture messaging sent via SMS/MMS services, or WAP services. We would like to recommend that you use WEB browsers to access the Internet once we stop supporting WAP or WAP services.
We understand that this change may impact how you use our services but we continue to support other channels that make sharing easier.
Thank you for being a Flow customer!
Your Flow Team
Why I’m seeing an alert or error message when I tried to send a message?
As of July 1, Flow will disconnect SMS/MMS services, which mean that messages that contain images won’t be able to be sent using our SMS service. You will still be able to continue using our SMS service for regular text messages. Try using messaging apps from the app store to share with friends and family.
If you are an iOS user:
iOS Messages setting screen
Why I cannot access WAP service anymore?
As of July 1, Flow disconnected our WAP services or WAP browsing. Please use a web browser for your internet needs.
Given the current developments with the novel Coronavirus (COVID-19) and guidance by the Ministry of Health, Wellness and the Environment, and the World Health Organization (WHO), we have implemented some changes to our retail store operations.
The changes which are aimed at safeguarding you, our valued customers and our team members Take immediate effect as follows:
We encourage and remind you of our easy and convenient transaction options for use where possible:
Thank you for your understanding and cooperation.
We urge you to take all necessary steps to safeguard yourself and loved ones and to prevent the spread of the virus. If you suspect that you have had exposure to COVID-19 and are displaying symptoms, please self-isolate immediately and contact the COVID-19 hotline toll free at 462-6843 (46COVID)
Dear Valued Customer,
We are in the process of finalizing our programming line-up for 2019 and want to highlight some of the key changes being made to some of our TV packages across the Caribbean.
We are pleased to announce that as of December 1, 2018 you will have access to 2 new channels, Discovery World HD & Discovery Theatre HD bringing a mix of new and exciting content such as history, culture, real-life stories, mystery, investigation, travel and factual series and documentaries. These two channels will be available in our TV Max package, if you are a TV Essentials or TV Plus customer, you will enjoy a 3-month free preview from December 1, 2018 - February 28, 2019 so that you can take advantage of the new and exciting programming at no extra cost. Customers without a FLOW EVO package will not have access to these two channels.
In the coming weeks, we'll also be removing some channels from all of our TV packages across the Caribbean. As of December 31, 2018 we will remove the following channels: Big Ten Network, FOX Deportes, FOX Sports Racing, National Geographic, National Geographic Wild and BBC America.
We understand that this change impacts your viewing habits however we hope you will continue to discover all Flow has to offer for your Sports and Entertainment needs, including some of our signature content such as:
UEFA Champions League and Europa League, T10 Cricket, The Big Bash league, T20 Cricket & IPL (Indian League)
College Football & Basketball, NBA, NFL
As always, we're working hard every day to bring the best in entertainment to every part of your life.
Thank you for being a valued Flow customer!
Your Flow Team