To Our Valued Customers and Business Partners,
We are facing an unprecedented situation with the Coronavirus; developments are rapidly occurring, and decisions are being made in real-time that affect our colleagues, our families and our communities.
One thing that remains consistent and is critical in these challenging moments is the ability for you to communicate with one another, connect with your loved ones, and conduct your business as best as possible. We understand that the products and services we deliver to you are essential. We know you are relying on us to stay connected.
Flow’s leadership team is meeting continuously to assess and appropriately respond to the crisis as it evolves, to adjust our operations to maintain continuity, and to support the safety and health of those impacted. We are operating in accordance with guidance from the Ministry of Health, Wellness and the Environment and the World Health Organization.
We have put in place many virus-mitigating actions to ensure the health and safety of our customers and employees as well as steps being taken to keep you connected:
Health and Safety:
- We have increased the frequency of cleaning high touch areas in our offices and stores.
- We have trained our employees and external teams on best practices, and given them tools to help keep them and you safe in the event we need to visit your homes for installations and service checks.
Customer Service & Retail Stores:
- Our Retail Stores will remain open, but please check opening hours as they may change for safety reasons. Store hours are available at: https://discoverflow.co/antigua/find-a-store
- We encourage you to use our kiosks to pay your bills to avoid long wait lines in store.
- Please call our 24-hour Customer Call Service Team 1-800-804-2994 for assistance.
- We ask that you download our MyFlow App in Google Play and Apple Store to; top up your prepaid plans, check your account status, pay your bills and access other relevant information.
Keeping Our Network Up:
We anticipate unprecedented connectivity demand ahead, consequently our network may be stretched to unpredictable levels. We are doing all that is possible to keep you connected, but you may experience some slow down periodically.
- We have activated our emergency plan and our technical team will be working around the clock to fix any service interruption issues.
- Hospitals, first respondent services, pharmacies, government institutions, banks, supermarkets, gas stations, our loyal customers and businesses will be prioritized.
We are dedicated to doing what is best for our customers and will continue to communicate the information shared by our government as the events unfold.
For more information visit www.discoverflow.co. We are by your side, keeping you connected.
Dear Valued Customer,
We are in the process of finalizing our programming line-up for 2019 and want to highlight some of the key changes being made to some of our TV packages across the Caribbean.
We are pleased to announce that as of December 1st 2018, you will have access to 2 new channels, Discovery World HD & Discovery Theatre HD bringing a mix of new and exciting content such as history, culture, real-life stories, mystery, investigation, travel and factual series and documentaries. These two channels will be available in our TV Max package, if you are a TV Essentials or TV Plus customer, you will enjoy a 3-month free preview from December 1st 2018 - February 28th 2019 so that you can take advantage of the new and exciting programming at no extra cost. Customers without a FLOW EVO package will not have access to these two channels.
In the coming weeks, we'll also be removing some channels from all of our TV packages across the Caribbean. As of December 31st 2018, we will remove the following channels: Big Ten Network, FOX Deportes, FOX Sports Racing, National Geographic, National Geographic Wild and BBC America.
We understand that this change impacts your viewing habits however we hope you will continue to discover all Flow has to offer for your Sports and Entertainment needs, including some of our signature content such as:
UEFA Champions League and Europa League, T10 Cricket, The Big Bash league, T20 Cricket & IPL (Indian League)
College Football & Basketball, NBA, NFL
As always, we're working hard every day to bring the best in entertainment to every part of your life.
Thank you for being a valued Flow customer!
Your Flow Team