Flow | Antigua | ant332750015 |prepaid-services | 3

YES. To do this customers must first delete a number from their FAVES LIST and then add a new number.

Numbers are deleted by dialing

*127*0*telephone number#. Numbers are added by dialing

*127*1*telephone number#.

Customers can also make changes via USSD main menu, by dialing: *129#.

Remember, up to five numbers can be included in the FAVES LIST. Note that a charge exists for deleting a number from the FAVES LIST.

a. Activating the service?
Your account was billed $xx.xx. Your account will expire on [Date and Time.]

b. Deleting a number from their Flow FAVES?
Your account was billed $xx. 1758XXXXXXX was successfully removed.

c. Adding a number to their Flow FAVES?

[customer number] was successfully added.

Two plans exist for Flow FAVES

To get the 7 day plan text “FAVE7” to 145. To get the 30 day plan text “FAVE30” to 145.

The 7 Day plan costs EC$15.33 and the 30 day plan costs EC$45

Only a single instance of a number can exist in the customers FAVES LIST.

The following message will be returned to customer’s handheld “Sorry, number is already a member”

No. On attempting to add a sixth number the following message will be returned “sorry, your list is full”

Adding an removing numbers is simple and is done via text.

To add a number text “FAVEA” + “7 digit Telephone number” to 145.

If you wish to delete a number, text ‘FAVED (space)7 digit number’ to 145. There is a charge to delete numbers.

If you attempt to add a sixth number to Flow FAVEs then you will receive a text message advising you to remove a number before adding another.

If you are unsure of which numbers you have on your Flow FAVES then you can text FAVELIST to 145 and a message will be sent with your list of numbers.

Customers must have a minimum of $0.01 on their core/primary balance in order to use Flow FAVES. Except in Jamaica where the minimum balance is $1.00 JAM Dollar.

You can record your own personal greeting when you set up your voicemail. If you have already set up your voicemail please dial *123, press SEND and follow the prompts to record your own greeting.

NO. Flow FAVES is only available as a prepaid mobile service.

The inclusive minutes, texts and data are for local Home country use ONLY. The standard roaming charges will apply when roaming

We ask you to return quickly with your payment receipt to the vendor where the eTopUp was made.

If you are still having problems with topping up, why not chat to an agent or email us using the "Contact Us" pages.

Yes, the customer will have the ability to purchase multiple bolt-ons or TALK, TEXT and DATA plans within the 30 day cycle. The new plan purchased will expire 30 days from the date of purchase

You can top at any of our Flow outlets in the islands where Flow operates. If in the United States, Canada, UK you can top up at the Online or any Western Union, or look out for our Retailers in major cities in US.

Yes. Customers can purchase prepaid bolt-ons along with their standard Pay per Use prepaid service

Topping up your account is easy! Choose any one of the methods below.

Flow Prepaid Cards - Purchase a Prepaid Card, scratch the PIN at the back of the card, dial 121 and follow instructions to recharge your account.

EPIN Top Up - is a paper receipt that contains a unique PIN. You activate the PIN and you are ready to start talking. You dial 121 on your mobile phone and follow the instructions.

Web Top Up - Log on to https://www.etopuponline.com/lime/ and log in. If you have not already registered click on "New User" to create a log in.

Bank Top Up - Insert your ATM card into the ABM machine and select "Add Credit" from the on screen menu and enter the amount of credit and the amount of credit to be applied. A text message confirmation will be sent to the handset confirming the top up amount.

ME2U - Allows you to send credit from your own mobile to friends and family. More information can be found in our ME2U Help Pages.

Merchant Top Up - Give the retailer the amount that you wish to top up along with the telephone number. The amount is transferred automatically to the mobile account and a confirmation text will be sent to your mobile account detailing the value of the credit and the balance.

You’ll receive a text message stating the amount that your phone has been topped up with.

If the text notification was not received, please use our "Contact Us" pages to report your issue. Alternatively you can chat online to one of our advisers.

All Flow Prepaid Mobile customers enjoy Call Waiting, Caller ID, Call Restrictions, Call Barring, Call Forwarding. Services also come with Text Messaging.

NO. Flow FAVES is only available as a prepaid mobile service

Once you purchase the plan you can immediately begin to enjoy the benefits

Accessing your voicemail is free and easy.

Dial *123 and press SEND.

If you have already set up your voicemail you will hear "Welcome to the message centre please enter your passcode".

If you are accessing voicemail for the first time you will hear "Welcome to your message centre, I will be helping you to set up your own personal mailbox".

The first time you call your voicemail your temporary passcode will be 1234 and you can change it to a passcode with 4-10 digits of your choice using the menu.

No. Customer will be notified only when their subscription actually expires.