You will need to activate roaming before you leave your home country.
Please use our contact pages online to let us know before you go roaming. We will make sure that everything is activated on your account and you will then be able to use your phone abroad.
For postpaid customers security deposits may be required but there are no monthly subscription fees for roaming access on either prepaid or postpaid service.

No. Customer will be notified only when their subscription actually expires.

Yes, prepaid service comes with voicemail. Retrieval of voicemail is free too!

You can top up anything between $5 - $200 in one top up

Checking your balance is easy and can be done on your handset. Simply dial *3733 and press send and follow the instructions. Calls to this number are free!

Customers can check their balance by dialing *120# and they will see all of their prepaid balances minutes, texts and data. By contacting the Contact Centre ( 100 or 1800-804-2994) where one of our agents will be able to advise on remaining balances.

A Bolt-on is an additional bundle of voice minutes, text messages or data that customers may add to their core plans, to ultimately create the mobile plan that best suits their lifestyle. The 'bolt-on prepaid plan' is an optional (Opt-in) plan that prepaid customers regardless of their basic/existing prepaid plan (such as Pay as You Go, ANYTIME, Friends & Family or Corporate CUG) may add to their existing service.
NB - Opt-in means that Flow customers will not automatically receive the service.

Accessing your voicemail is free and easy.
Dial and press SEND.The voicemail will say "Welcome to your voice message centre, I will be helping you to set up your own personal mailbox" Press 8, Then 7 and the voicemail will say "Enter 4-10 digits for your passcode". When you have finished press the #. Voicemail will say "Remember your passcode for the next time that you log in" and you are done!

CarryOver (also called Rollover) minutes are any unused minutes from your mobile postpaid package which can be carried over from a previous month to the next month. There is no additional charge for CarryOver minutes. Minutes are automatically rolled over to the next month no sign up required.

Got any additional questions? We are happy to help!

Call us

Call us at 1800-804-2994 or dial 100 using your mobile phone. Our agents are ready to answer your queries.