Dial *129# for quick access to these services
|Direct Access Codes||Access Code|
|To check balance||Dial *120#|
|To check data internet balance||Dial *129*4#|
|To cancel data auto-renewal||Dial *787#|
|To check mobile number||Dial *555#|
|To stop auto-renewal for prepaid combo plan||Dial *363*1#|
|To stop auto-renewal for prepaid data only plan||Dial *787#|
A Bolt-on is an additional bundle of voice minutes, text messages or data that customers may add to their core plans, to ultimately create the mobile plan that best suits their lifestyle. The 'bolt-on prepaid plan' is an optional (Opt-in) plan that prepaid customers regardless of their basic/existing prepaid plan (such as Pay as You Go, ANYTIME, Friends & Family or Corporate CUG) may add to their existing service.
NB - Opt-in means that Flow customers will not automatically receive the service.
Accessing your voicemail is free and easy.
Dial *123and press SEND.The voicemail will say "Welcome to your voice message centre, I will be helping you to set up your own personal mailbox" Press 8, Then 7 and the voicemail will say "Enter 4-10 digits for your passcode". When you have finished press the #. Voicemail will say "Remember your passcode for the next time that you log in" and you are done!
The new Flow Prepaid Services, Prepaid Combo Plans offer customers inclusive voice mins, data and SMS at a low price and are available with expiry periods of 1, 3, 7 and 30 days.
Customers can use their voice minsto call local Flow mobiles & Landlines as well as to local third party mobile; SMS is also applicable to local Flow & third party Mobiles.
Customers will definitely see savings with these plans starting from 66% off the regular PAYG voice rates on the smallest plan. For eg., if a regular 300 MB data customer uses an average of 3 mins each day over a 3 day period, then it is recommended that they take the Small Combo Plan with 300MBs, 50 Anywhere Local Mins, 50 Anywhere Local SMS as the cost of the 9 mins ($8.01 + the regular 300 MB ($12.99)would total $21.00.
With the Small Combo Plan, the customer would pay only $18.99 but will enjoy 38 additional Local Anywhere minsplus 50 Anywhere Local SMS.
|Data Plans||New Combo Plans||User Profile|
|Validity||Data||Price||Validity||Data||Min||Text||Price||Name||Mins Usage / Day||SMSUsage / Day||Saving Off PAYG Rates|
Yes. Customers will receive the following message: Account was billed $XX.XX for your Premium pkg and will renew 2016-XX-XX at 09:30:46. Your primary bal is $X.XX exp 2016-XX-XX. On-net SMS bal XXX, Anywhere Local bal XXX. Mobile Internet bal XXX MB.
Yes, customers can activate more than one instance of a plan in any 30 day period.
No. Calls, texts and data used while roaming will be billed separately. Normal roaming charges will apply.