Discoverflow | Antigua | FAQ | faq

With your My FLOW app you can easily view Data Balance ? and to the view your bill balance and history.

Future releases will include more features just for postpaid users! This will include bill payment via a payment provider.

Getting help on My FLOW The Beta contains built-in help that you can reference at any time.

Some formatting will be applied in due course, but for now we appreciate feedback on clarity and relevance.

Note: The help content is searchable.

Prepaid users you must register to use the app You enter your phone number This connects the device and your phone number Multiple devices can manage the same phone number but each device needs to be registered independently You must go through the registration process: If you have never used the app on this phone before If you put your SIM in a new phone Uninstall and reinstall the app on the same phone

Prepaid passwords must: Be between 6 and 30 characters long Contain at least one letter (a, b, c, ..., A, B, C, ...) Contain at least one digit (1, 2, 3, ...) Are case sensitive but do not require upper and lowercase You can use the same password each time you register Each time you register a new device a 6 digit code will be sent to whatever device has the SIM with that number. That 6 digit code must be entered top register

You would have to login once the app is closed or if you do nothing in the app for ten minutes

Clicking the Balances section on the Home Screen will take you to different feature balance options showing what you currently have left.

Regardless of how you get here, you will see the categories of Add-On you can buy. Click on an Add- On Category to see which individual Add-Ons you can purchase. Click the Add-On to expose a Buy- Now Button. Clicking it takes you to a Confirmation Screen. If you click ?Buy Now?, your Add-On will be purchased and your Balance reduced.

If you want to reach out to Flow Customer Support click on the Contact entry on the Navigation Menu.

This will open a pre-addressed email for you to fill in and send to Flow.

On the device you last registered to your account, click the Forgot Password Button on the Log In page.

Fill in the form with your details

Another PIN will be sent to your phone via SMS. Enter the PIN to continue. For some test users, this number is pre-filled for you.

You will get a password change confirmation.

Getting help on My FLOW The Beta contains built-in help that you can reference at any time.

Some formatting will be applied in due course, but for now we appreciate feedback on clarity and relevance.

Some help items say 'please see X screen', which will be changed in a subsequent release to automatically activate that screen when touched.

On this screen you will see your bill, when it was due and your Data Usage.

Click the "Hamburger Button" to see your Navigation Menu which lets you drill down into your balance, pay your bill and reach out to Customer Support.

The Navigation Menu also lets you select which number to view.

This is where the Pay button will appear when the payment provider is ready to accept payments initiated by the app. This service is not yet in place so the button does not appear.

Click the register button, enter the requested details and click Enter the PIN that you receive via SMS.
For some test accounts the PIN is simulated, but by default an SMS is sent to the given prepaid number.
Successful registration shows this screen.,
(This app does not collect email addresses of prepaid users.)