Frequently Asked Question

4G networks give you higher data speeds even compared to 3G. Not only will you experience greater coverage on 4G but you will also get faster Internet connection, an improved browsing experience, shorter download times and faster access to applications. Simply put 4G enhances the mobile lifestyle and experience.

Checking your balance is easy and can be done on your handset. Simply dial *120


Receiving calls is FREE when you are in your base country.

If you are roaming you will pay for both making calls and receiving calls. To make a call it depends on the time of day you make the call.

You’ll receive a text message stating the amount that your phone has been topped up with.
If the text notification was not received, please use our "Contact Us" pages to report your issue. Alternatively you can chat online to one of our advisers.

Checking your balance is easy and can be done on your handset. Simply dial *3733 and press send and follow the instructions. Calls to this number are free!

Topping up your account is easy! Choose any one of the methods below.
Flow Prepaid Cards - Purchase a Prepaid Card, scratch the PIN at the back of the card, dial 121 and follow instructions to recharge your account.

EPIN Top Up - is a paper receipt that contains a unique PIN. You activate the PIN and you are ready to start talking. You dial 121 on your mobile phone and follow the instructions.

Web Top Up - Log on to and log in. If you have not already registered click on "New User" to create a log in.|

Bank Top Up - Insert your ATM card into the ABM machine and select "Add Credit" from the on screen menu and enter the amount of credit and the amount of credit to be applied. A text message confirmation will be sent to the handset confirming the top up amount.

ME2U - Allows you to send credit from your own mobile to friends and family. More information can be found in our ME2U Help Pages.

Merchant Top Up - Give the retailer the amount that you wish to top up along with the telephone number. The amount is transferred automatically to the mobile account and a confirmation text will be sent to your mobile account detailing the value of the credit and the balance.

You can top up anything between $5 - $200 in one top up

We ask you to return quickly with your payment receipt to the vendor where the eTopUp was made.
If you are still having problems with topping up, why not chat to an agent or email us using the "Contact Us" pages.

Yes, prepaid service comes with voicemail. Retrieval of voicemail is free too!

Accessing your voicemail is free and easy.
Dial *123 and press SEND.

If you have already set up your voicemail you will hear "Welcome to the message centre please enter your passcode".
If you are accessing voicemail for the first time you will hear "Welcome to your message centre, I will be helping you to set up your own personal mailbox".

The first time you call your voicemail your temporary passcode will be 1234 and you can change it to a passcode with 4-10 digits of your choice using the menu.

Got any additional questions? We are happy to help.

Call us

Call 1-800-804-2994 or 100 from your mobile phone. Our agents are ready to answer your queries.