Receiving calls is FREE when you are in your base country.
If you are roaming you will pay for both making calls and receiving calls. To make a call it depends on the time of day you make the call.
Checking your balance is easy and can be done on your handset. Simply dial *120
Accessing your voicemail is free and easy.
Dial *123 and press SEND.
If you have already set up your voicemail you will hear "Welcome to the message centre please enter your passcode".
If you are accessing voicemail for the first time you will hear "Welcome to your message centre, I will be helping you to set up your own personal mailbox".
The first time you call your voicemail your temporary passcode will be 1234 and you can change it to a passcode with 4-10 digits of your choice using the menu.
You can carry over all your unused minutes from your MyPlan Base plan from one month to the next month. The maximum number of minutes that you are allowed to carry over is equivalent to the total number of minutes included in your postpaid package. For example, if you get 100 minutes a month with your plan, you can carry over up to 100 minutes to the next month.
CarryOver (also called Rollover) minutes are any unused minutes from your mobile postpaid package which can be carried over from a previous month to the next month. There is no additional charge for CarryOver minutes. Minutes are automatically rolled over to the next month – no sign up required.
Accessing your voicemail is free and easy.
Dial *123 and press SEND.The voicemail will say "Welcome to your voice message centre, I will be helping you to set up your own personal mailbox"
Press 8, Then 7 and the voicemail will say "Enter 4-10 digits for your passcode". When you have finished press the #.
Voicemail will say "Remember your passcode for the next time that you log in" and you are done!
Checking your balance is easy and can be done on your handset. Simply dial *120
A Bolt-on is an additional bundle of voice minutes, text messages or data that customers may add to their core plans, to ultimately create the mobile plan that best suits their lifestyle. The “bolt-on prepaid plan” is an optional (“Opt-in”) plan that prepaid customers regardless of their basic/existing prepaid plan (such as Pay as You Go, ANYTIME, Friends & Family or Corporate CUG) may add to their existing service.
NB - Opt-in means that Flow customers will not automatically receive the service.
Customers can check their balance by dialing *120# and they will see all of their prepaid balances – minutes, texts and data.
By contacting the Contact Centre (100 or 1800-804-2994) where one of our agents will be able to advise on remaining balances.
Checking your balance is easy and can be done on your handset. Simply dial *3733 and press send and follow the instructions. Calls to this number are free!
Customers will receive a notification that the Flow FAVES plan has expired. Calls to the customers FAVES LIST will no longer be free.
Customers will receive the following message on their handheld. Your Flow FAVES service has expired.
The customers FAVES LIST (free numbers) will be reset. If the customers subscribes to the service again they will need to re-enter the Flow numbers they wish to call for free. What message is returned to the customers handheld for the following activities:
Yes, prepaid service comes with voicemail. Retrieval of voicemail is free too!
You can top up anything between $5 - $200 in one top up
No. Customer will be notified only when their subscription actually expires.
Accessing your voicemail is free and easy.
Dial *123 and press SEND.
If you have already set up your voicemail you will hear "Welcome to the message centre please enter your passcode".
If you are accessing voicemail for the first time you will hear "Welcome to your message centre, I will be helping you to set up your own personal mailbox".
The first time you call your voicemail your temporary passcode will be 1234 and you can change it to a passcode with 4-10 digits of your choice using the menu.
Once you purchase the plan you can immediately begin to enjoy the benefits
NO. Flow FAVES is only available as a prepaid mobile service
You’ll receive a text message stating the amount that your phone has been topped up with.
If the text notification was not received, please use our "Contact Us" pages to report your issue. Alternatively you can chat online to one of our advisers.