It is best to purchase the plan before you travel however you can purchase the plan after you arrive in the USA and or Canada

Yes. These are extremely exciting times for you as a customer as we are now one company and our new retail brand is Flow.

This presents exciting opportunities for you our customers.  With Flow, Barbados will be the first and only place in the world that offers 100% Fibre to the Home (FTTH) to all our connected customers. That's not all. We can officially offer all our customers the first and only true quad play experience in Barbados with our products and services – mobile, landline, broadband and cable – everything will be  tailored to meets your lifestyle and entertainment needs (business and residential).

As the new FLOW, we will be making changes to our retail operations to ensure we achieve our goal of serving you better under the new operations, offering the best customer experience on the island. However, it will take some time to fully integrate our two companies.  For a start, we will now operate as Flow, and you will start seeing our products and services under the name Flow. Over the next few months we will transition into one Company. We actively communicate these changes to you as we complete transforming our retail operations.

Our first major change will take place effective August 1, 2015, where we will be fully transitioned our Customer Care Center at SkyMall, Haggatt Hall, St. Michael into a new retail store, under the brand name Flow.

We will begin that transformation from July 1, 2015. Customers however will be able to reach any of our friendly customer care representatives at any of our customer care locations or call 1‑800‑804‑2994 where you will be able to reach any of our Customer Care Agents.

The in-store experience at SkyMall, Haggatt Hall, St. Michael will become one of your touch-point locations for all our products and services of the combined companies. At this location you will be able to:

  • Sell all products
  • Handle customer queries to resolve or escalate as appropriate
  • Take bill payments for all products

Now that the brand has launched and we are now FLOW we are now ready for you to take advantage of all we have to offer to you as we can now boast 100% FTTH to all connected homes as well as true quad play of all our services.

However, we are still in the early stages of transition. We have begun to roll out combine products and services but full integration of our company which would include changes to the operations and the products and services will take some time but we will actively keep you informed as we complete the process.

There are no plans to close any retail outlets at this time but full integration means possible changes and enhancements so that we can be the best service provider to you, therefore we will actively communicate to you any changes or improvements to our operations.

We expect no immediate changes to your current packages and prices.  There will be enhancements to your existing services as we remain committed to tailoring advanced solutions that meets your lifestyle and needs (business and residential). 

 

Over the next few months we will actively communicate any changes to you as we complete the integration of our retail operations.

Yes, for your convenience you will be able to pay either your Flow or LIME bill at any of our customer care/retail locations. 

We are currently in the process of integrating the operations of both companies. Once this process is completed, there may be adjustments to your monthly invoices. However, over the next few months, please note that if you are:

  1. As an existing LIME customer, you will receive one bill for all your services but your bill will now have the newly rebranded Flow logo. 
  2. As an existing Flow customer, you will receive one bill for all your Flow services.
  3. As an existing Flow and LIME customer (meaning you have both services), you will receive two bills – one bill with your fixed line services (television, landline and internet services) and another bill for your mobile service. All bills will be rebranded Flow.
  4. As a new customer, you will receive one bill for any fixed line services (television, landline and internet) and a second bill if you sign up for mobile or quad play service (television, landline internet and mobile services). All bills will be rebranded Flow.

 No, only Rogers, Telus and Bell Mobility in Canada

 

No, only AT&T is covered in this plan

Got any additional questions? We are happy to help.

Call us

Call 1-800-804-2994 or 100from your mobile phone. Our agents are ready to answer your queries.