We’re always there for you. That’s why you'll find a number of top up locations island-wide and overseas. From Flow retail stores to top up kiosks in supermarkets and gas stations – there’s always a way to stay in touch. Of course, you can top up online anytime at www.etopuponline.com/lime and directly from your phone using the Flow Self Care App.

Yes, the customer will have the ability to purchase multiple bolt-ons or TALK, TEXT and DATA plans within the 30 day cycle. The new plan purchased will expire 30 days from the date of purchase.

Customers can check their balance by dialing *120# and they will see all of their prepaid balances – minutes, texts and data.
By contacting the Contact Centre (1800-804-2994) where one of our agents will be able to advise on remaining balances.

The inclusive minutes, texts and data are for local Home country use ONLY. The standard roaming charges will apply when roaming

This is a plan being launch that allows prepaid customers to access cheaper roaming rates when traveling. See the price table below.

The roaming will expire seven (7) days after the date of purchase.

Yes, this plan works with AT&T in the USA and Rogers, Telus and Bell Mobility in Canada

After the plan expires all usage of voice, data and or SMS will be billed at the regular roaming rates. Note that the data roaming data while in USA and Canada is now as $11.98 a reduction from the previous rates in $20.00 in the USA and $24.00 while in Canada.

All minutes will be charged on a per minute basis.

It is best to purchase the plan before you travel however you can purchase the plan after you arrive in the USA and or Canada

Yes. Customers can purchase prepaid bolt-ons along with their standard Pay per Use prepaid service.

A Bolt-on is an additional bundle of voice minutes, text messages or data that customers may add to their core plans, to ultimately create the mobile plan that best suits their lifestyle. The “bolt-on prepaid plan” is an optional (“Opt-in”) plan that prepaid customers regardless of their basic/existing prepaid plan (such as Pay as You Go, ANYTIME, Friends & Family or Corporate CUG) may add to their existing service. 
NB - Opt-in means that Flow customers will not automatically receive the service.

Got any additional questions? We are happy to help.

Call us

Call 1-800-804-2994 or 100 from your mobile phone. Our agents are ready to answer your queries.

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