Discoverflow | Barbados | FAQ | Page 2 | billing

Give us a call at 1-800-804-2994 or visit any of our convenient retail locations and we will be happy to assist.

Paying your bill is easy. Go to discoverflow.co .

Go to discoverflow.co.

- Click My Account OR Log in > Residential
- Click Proceed to My Flow (If you do not have a Flow ID account, click Sign Up now to create one)
- Log in with your Flow ID account username and password
- Click Pay Bill
- Enter your amount you want to pay. Click Submit
- Enter your credit information and Click Confirm Payment

That's it. you've just paid your bill.

Understanding your bill shouldn't be complicated.

That's why we’ve upgraded your bill format to make it clearer and easier for you to understand.

 

1. Account and Bill Invoice Number If paying your bill by post, please include payment slip from the bottom of the bill or write the account/invoice # on the back of the cheque.

2. Bill Date - Your bill will include charges up to and including this date.

3. Primary Phone Number - This is the first number (mobile, fixed line or broadband) listed on the account for which you are being billed.

4. Total Bill - The total amount to be paid for the period including any outstanding payments from previous bills.

5. Usage Charges - If you have a mobile, fixed line, broadband or TV service they will all be shown here.

6. Account Charges- Details of other charges can be found in the summary of the later pages of your bill (e.g. connection charges, handset charges, late payment fees).

7. Discounts - This is your savings for the month which may result from any promotional offer or plan to which you subscribe.

8. Outstanding Charges - If you did not pay your previous bill balance in full an outstanding balance will be brought forward which may be overdue.

9. Service or Advertising Announcements - This is where FLOW will show any service related announcements or promotional offers on your bill.

10. Bill Due Date- When your bill needs to be paid. Late payments may result in disconnection.

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Got any additional questions? We are happy to help.

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Call 1-800-804-2994 or 100 from your mobile phone. Our agents are ready to answer your queries.

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