Users can change a number in the list by first deleting the number they wish to change and then adding the new number. To delete the number users must dial telephone number#. Users can then add the new number by dialing:telephone number#. The charge for deleting a number is $2.04 per number

Accessing your voicemail is free and easy.
Dial and press SEND. The voicemail will say "Welcome to your voice message centre, I will be helping you to set up your own personal mailbox".
Press 8, Then 7 and the voicemail will say "Enter 4-10 digits for your passcode". When you have finished press the #.
Voicemail will say "Remember your passcode for the next time that you log in" and you are done!

You can record your own personal greeting when you set up your voicemail. If you have already set up your voicemail please dial , press SEND and follow the prompts to record your own greeting.

You can top at any of our Flow outlets in the islands where Flow operates. If in the United States, Canada, UK you can top up at the Online or any Western Union, or look out for our Retailers in major cities in US.

A Bolt-on is an additional bundle of voice minutes, text messages or data that customers may add to their core plans, to ultimately create the mobile plan that best suits their lifestyle. The “bolt-on prepaid plan” is an optional (“Opt-in”) plan that prepaid customers regardless of their basic/existing prepaid plan (such as Pay as You Go, ANYTIME, Friends & Family or Corporate CUG) may add to their existing service. 
NB - Opt-in means that Flow customers will not automatically receive the service.

Yes. Customers can purchase prepaid bolt-ons along with their standard Pay per Use prepaid service.

Yes, the customer will have the ability to purchase multiple bolt-ons or TALK, TEXT and DATA plans within the 30 day cycle. The new plan purchased will expire 30 days from the date of purchase.

Customers can check their balance by dialing and they will see all of their prepaid balances – minutes, texts and data.

By contacting the Contact Centre ( or ) where one of our agents will be able to advise on remaining balances.

Once you purchase the plan you can immediately begin to enjoy the benefits

Got any additional questions? We are happy to help.

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Call 1-800-804-2994 or 100from your mobile phone. Our agents are ready to answer your queries.

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