Discoverflow | Barbados | FAQ | notifications

Dear Valued Customer,

We’re writing to let you know that we’re making some changes and enhancements to your TV experience.

We’ve been adding new channels and content to our growing collection of new and high-quality programming on Flow TV:

  • It’s great news for sports fans, as we’re bringing you the new home of the Premier League in the Caribbean. RUSH, a brand-new sports channel, has joined Flow TV
  • New entertainment channels TV One and CuriosityStream joined our channel line-up earlier this year
  • We’ve added more of the latest and most popular movies and TV shows to our Flow On Demand library, such as, Avengers: End Game, Long Shot, The Curse of La Llorona and other box office hits
  • We’ve extended the number of channels available in our award-winning Flow ToGo app - it’s now loaded with over 130 live channels, including premium programming like HBO. Download it for FREE today in your App Store or enjoy it in your browser and take your favourite programming with you, on-the-go.

As we regularly review and refresh our TV service to bring you high quality content, as of September 30th, 2019, we’ll be removing the channel SyFy from our line-up

We’re sorry if this impacts your viewing habits, and we hope you’ll find plenty to enjoy through the new channels and content mentioned above and the many other great channels on Flow. You can find more information on the Flow TV line-up at www.discoverflow.co

Thank you for being a valued Flow customer!

Sincerely,

Your Flow Team

No; customers with bundles will not experience any price changes as a result of this activity. The price change will only affect customers who have standalone Home Phone, i.e. Home Phone which is not a part of a bundle. For more information on our current suite of value-added bundles, please visit our website at bundles.discoverflow.co/Barbados, call our Customer Care Centre at 1-800-804-2994 or visit any of our conveniently located retail stores.

Customers will experience an increase ranging from $2.64 - $3.48 per month for customers presently subscribing to its suite of fixed voice services. The table below details the price change per plan:

Tariff DescriptionCURRENT PRICENEW PRICE
Home Phone Basic$43.99$46.63
Home Phone Essential$65.00$68.00
Home Phone Plus$70.00$73.00
Home Phone Max$100.00$103.00
Smart Choice Plan A$66.20$69.00
Smart Choice Plan B$77.95$81.00
Smart Choice Plan C$88.52$92.00
Basic Residential Fixed Line$43.99$46.63
OneVoice Basic$30.00$32.64
OneVoice Plus$70.00$73.00
OneVoice Optimum$100.00$103.00

As we strive to provide you with the very best value and service experience, a price adjustment is necessary at this time to support the rising costs associated with maintaining a world-class Home Phone service.

Customers with Triple Play are already enjoying the benefits of having a contract! For more information on our current suite of value-added bundles, please visit our website at bundles.discoverflow.co/Barbados, call our Customer Care Centre at 1-800-804-2994 or visit any of our conveniently located retail stores.

Customers who wish to withdraw their service and do not have a contract can do so at any time without incurring a penalty. 

If you give us 3 months’ (90 days) notice, we’ll waive the early termination fee of $150! However, if you are considering withdrawing your broadband service because of service issues, financial challenges, or any other reason, please give us a call at 1-800-804-2994 or visit any Flow retail store so we can help find the best solution.

Flow’s broadband contract allows customers to get an automatic discount on their broadband service once they sign up for a 1-year or longer contract. For instance, customers who sign-up for a 1-year contract can save up to $120 per year on their broadband service! *This “contract” is paired to the Residential Terms and Conditions that govern the Service Agreement between Flow and the Customer. 

If your package is not listed in Table 1 you will notice nothing different. 

No; customers with bundles will not experience any price changes as a result of this activity. The price change will only affect customers who have standalone broadband, i.e. broadband which is not a part of a bundle. 

Got any additional questions? We are happy to help.

Call us

Call 1-800-804-2994 or 100 from your mobile phone. Our agents are ready to answer your queries.