As we strive to provide you with the very best value and service experience, a price adjustment is necessary at this time to support the rising costs associated with maintaining a world-class fibre broadband service.

For all plans, the price increase amounts to $5 (VAT Incl.); the table below details the price change per plan:

Plan NameCurrent PriceNew Price
ContractNo ContractContractNo Contract
Fibre Basic$65.00$70.00$70.00$75.00
Fibre Essential$75.00$80.00$80.00$85.00
Superfast Fibre Plus$90.00$95.00$95.00$100.00
Superfast Fibre Max$110.00$115.00$115.00$120.00
Superfast Fibre Turbo$165.00$170.00$170.00$175.00
Superfast Fibre Ultra$200.00$205.00$205.00$210.00
Superfast Fibre Giga$595.00$605.00$600.00$610.00

Table 1 (all prices are VAT inclusive)

No; customers with bundles will not experience any price changes as a result of this activity. The price change will only affect customers who have standalone broadband, i.e. broadband which is not a part of a bundle. 

If your package is not listed in Table 1 you will notice nothing different. 

Flow’s broadband contract allows customers to get an automatic discount on their broadband service once they sign up for a 1-year or longer contract. For instance, customers who sign-up for a 1-year contract can save up to $120 per year on their broadband service! *This “contract” is paired to the Residential Terms and Conditions that govern the Service Agreement between Flow and the Customer. 

If you give us 3 months’ (90 days) notice, we’ll waive the early termination fee of $150! However, if you are considering withdrawing your broadband service because of service issues, financial challenges, or any other reason, please give us a call at 1-800-804-2994 or visit any Flow retail store so we can help find the best solution.

Customers who wish to withdraw their service and do not have a contract can do so at any time without incurring a penalty. 

Customers with Triple Play are already enjoying the benefits of having a contract! For more information on our current suite of value-added bundles, please visit our website at, call our Customer Care Centre at 1-800-804-2994 or visit any of our conveniently located retail stores.

Got any additional questions? We are happy to help.

Call us

Call 1-800-804-2994 or 100from your mobile phone. Our agents are ready to answer your queries.


Choose a service