Discoverflow | Barbados | FAQ | notifications

Customers with Triple Play are already enjoying the benefits of having a contract! For more information on our current suite of value-added bundles, please visit our website at, call our Customer Care Centre at 1-800-804-2994 or visit any of our conveniently located retail stores.

Customers who wish to withdraw their service and do not have a contract can do so at any time without incurring a penalty. 

If you give us 3 months’ (90 days) notice, we’ll waive the early termination fee of $150! However, if you are considering withdrawing your broadband service because of service issues, financial challenges, or any other reason, please give us a call at 1-800-804-2994 or visit any Flow retail store so we can help find the best solution.

Flow’s broadband contract allows customers to get an automatic discount on their broadband service once they sign up for a 1-year or longer contract. For instance, customers who sign-up for a 1-year contract can save up to $120 per year on their broadband service! *This “contract” is paired to the Residential Terms and Conditions that govern the Service Agreement between Flow and the Customer. 

If your package is not listed in Table 1 you will notice nothing different. 

No; customers with bundles will not experience any price changes as a result of this activity. The price change will only affect customers who have standalone broadband, i.e. broadband which is not a part of a bundle. 

For all plans, the price increase amounts to $5 (VAT Incl.); the table below details the price change per plan:

Plan NameCurrent PriceNew Price
ContractNo ContractContractNo Contract
Fibre Basic$65.00$70.00$70.00$75.00
Fibre Essential$75.00$80.00$80.00$85.00
Superfast Fibre Plus$90.00$95.00$95.00$100.00
Superfast Fibre Max$110.00$115.00$115.00$120.00
Superfast Fibre Turbo$165.00$170.00$170.00$175.00
Superfast Fibre Ultra$200.00$205.00$205.00$210.00
Superfast Fibre Giga$595.00$605.00$600.00$610.00

Table 1 (all prices are VAT inclusive)

As we strive to provide you with the very best value and service experience, a price adjustment is necessary at this time to support the rising costs associated with maintaining a world-class fibre broadband service.

Got any additional questions? We are happy to help.


Call us

Call 1-800-804-2994 or 100 from your mobile phone. Our agents are ready to answer your queries.