"Please ensure the television input/source button on television remote is set to that based on the cable being used from the set top box to the television.

Ensure the CAT 5 cable is plugged in either LAN / Ethernet 2, 3 or 4 of the ONT.

Reboot ONT and STB"

"If you are not seeing all of your channels – possibility exists the STB is on “HD only”.

Using your remote go to:

  • Menu
  • Favourites
  • TV
  • TV Guide"

Got any additional questions? We are happy to help.

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Call 1-800-804-2994 or 100 from your mobile phone. Our agents are ready to answer your queries.

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