Dear Valued Customer,
At Flow, we aim to ensure that customers receive quality entertainment as subscribed in their TV packages.
In a recent channel review, it was noted that some of our customers have access to channels that were outside of their subscription.
We are working to restore your channels to those that you are currently subscribed to by January 31st, 2022, and as such we will amend customers’ TV packages so that they reflect the applicable channels based on their current package subscription.
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Dear Valued Customers and Stakeholders,
Effective December 1st, 2021, Boomerang has been rebranded to Cartoonito. There are no changes to the channel numbers or current channel packaging. The channel is targeted at children ages 2-6. Cartoonito is the new global multiplatform brand where boys, girls and their parents can enjoy loyal characters and their friends, endearing stories, new original series and loads of laughs. Cartoonito, the new preschool signal launched by Cartoon Network, will soon arrive in the Caribbean with new exclusive shows, global franchises, local productions and all the best content for the youngest members of the family. Cartoonito will be the place where boys and girls will be able to expand their limits, laugh out loud and enjoy endearing characters and stories.
Thank you for being a valued Flow Customer.
Sincerely,
Your Flow Team
Dear Valued Customers and Stakeholders,
Effective immediately, the channel TTEN has been rebranded to M&E TV. M&E TV offers unique programming which showcases our lives in the Caribbean. M&E TV is about the amazing Caribbean experience – the special way we talk, the way we walk, dance, move, and so much more. This is a channel rebrand only. There are no changes to the channel numbers or current channel packaging.
Thank you for being a valued Flow Customer.
Sincerely,
Your Flow Team
Dear Valued Customers and Stakeholders,
Effective January 1st, 2022, OWN will be added to our TV Plus and TV Max packages. Oprah Winfrey Network is the first and only network named for, and inspired by, a single iconic leader. Oprah Winfrey’s heart and creative instincts inform the brand and the magnetism of the channel. OWN is a leading destination for premium scripted and unscripted programming from today’s most innovative storytellers. OWN connects with its audience wherever they are, inspiring conversation among a global community of like-minded viewers on social media and beyond.
Thank you for being a valued Flow Customer.
Sincerely,
Your Flow Team
Dear Valued Customers and Stakeholders,
Please note the following changes to our Residential and Business TV Service.
Effective December 27th 2021, the following channels will be removed from our channel lineup:
- SET Asia (Sony Entertainment Television)
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Dear Valued Customers and Stakeholders,
In our ongoing efforts to protect your health and safety, and that of our team members during the COVID-19 Pandemic, we have implemented some changes to our retail store operations.
Effective Friday July 9, 2021, our Flow Romasco Retail Store on Tortola will only be accepting customers by Appointment. Appointments can be made through our Virtual Store via WhatsApp Message at 544-4444 from 8:30am to 5:30pm, Monday to Friday and 9am to 2pm on Saturdays. Appointments can also be made via email at bvi-customerinquiry@cwc.com.
Parents are advised that children accompanying them on an appointment, must follow all COVID-19 sanitization protocols, including sanitizing of hands on entry into the Retail Store.
We thank you for your understanding and cooperation. We will continue to provide further updates on our operations in adherence to the guidance provided by the Government of the Virgin Islands.
Thank you for being a valued Flow Customer.
Sincerely,
Your Flow Team
