Discoverflow | British Virgin Islands | Message from Ravindra Maywahlall

Message from Ravindra Maywahlall

Country Manager

Dear Valued Customers and Stakeholders:

The COVID-19 global pandemic continues to make us keenly aware of our responsibility to keep the BVI connected, with constantly evolving working norms and the increasing need for our schools to implement remote learning solutions.

Our Management Team with the support of our parent company, is focused on and committed to doing everything in our power to keep you online during this unprecedented period.

We encourage you to continue to follow the guidelines from the Ministry of Health and take the necessary steps to protect yourself and loved ones, as we work together to minimize the spread of the virus.


The safety of our employees, their families, our customers, and the communities where we operate remains our primary concern. We assure you that we continue to rigorously follow the recommended safety protocols of the Ministry of Health to safeguard your well-being. This includes:

  • Increased frequency of cleaning across all company facilities & daily sanitizing of our retail stores
  • Placement of hand sanitizers at all entry and contact points in our stores
  • Floor markers to assist customers to practice the 6ft social distancing rule
  • Installation of our external bill payment kiosk at our Romasco Store for bill payment and top up

We encourage you to use our easy and convenient online channels, where possible:

  • My Flow app & Top Up Flow app. Both apps can be downloaded from the Google Play store or Apple store for personal account management, top up and plan purchases, & bill payment
  • Flow Fast Pay on our website.
  • Customer Experience Center. Dial 494-4444 or 1800-804-2994 from your Flow mobile to report a current or outstanding fault .
  • WhatsApp Virtual Store.Our virtual store is open to serve you for personalized services such as account and service queries or reporting a fault. Simply WhatsApp Message 544-4444 on Tortola or 544-0189 on Virgin Gorda, with your account number and details of the issue, and our service agents will assist you.

Should you still need to visit our retail stores, we remain available to serve you. Our stores are currently open Monday to Friday from 8:30am to 5pm, and on Saturday from 9am to 2pm. We will be happy to assist you.


We remain committed to delivering the best home internet experience and continue to build a strong and expansive fiber network so that you can remain connected to what matters most and enjoy broadband speeds ranging from 100Mbps up to 1Gbps.

This will enable our customers to have the broadband speeds they need to meet their digital needs and to do easily. Teleconferencing, streaming, gaming, downloading, and uploading will all be faster with less buffering.

We will continue to monitor information from the World Health Organization (WHO) and the Ministry of Health and keep you updated.

On behalf of our entire team, I would like to say thank you for choosing Flow as your telecommunications provider.


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