Discoverflow | British Virgin Islands | Message from Ravindra Maywahlall

Message from Ravindra Maywahlall

Dear Valued Customers and Partners,

As we join the rest of the Territory, and indeed the world, in learning more about the novel coronavirus (COVID-19), we continue to monitor the developments while being guided by the Health Emergency Operations Centre (HEOC), Government of the Virgin Islands and the World Health Organization (WHO).

The safety of our employees, their families, our customers, and the communities where we operate is our primary concern. Given the nature of COVID-19 and the urgent need to reduce the spread of the virus, we are very mindful of our responsibility to keep the British Virgin Islands connected as working norms change and schools close.

We have already activated our Local Crisis Management Team and, with the support of our parent company, are focused on and committed to doing everything in our power to keep you online during this unprecedented period. We also want to assure you that several measures, as recommended by the HEOC, Government of the Virgin Islands, are being taken to safeguard your well-being. Among these are:

  • Increased frequency of cleaning across all company facilities and additional cleaning supplies placed in all offices and stores.
  • Increased frequency of cleaning of doors, counters and other high frequency touch areas.
  • Training and tools to our employees and external teams to keep them and you safe in case they need to install or do service checks inside your homes.
  • We are following all health advisories from the Health Emergency Operations Centre, Government of the Virgin Islands and World Health Organization guidelines as they evolve.

We encourage you to use our easy and convenient online channels, where possible, and we have many remote services solutions ready, allowing you to work from home and avoid crowded areas:

Our customer call service team is there for you to help and we will be there for you 24/7 so you can:

  • Activate or top up your prepaid plans at TopUpFlow.com with any credit/debit card.
  • Order new products and services you may need at this time online at https://discoverflow.co/british-virgin-islands/ and a local Agent will contact you.
  • Use our My Flow app which can be downloaded from the Google Play store or Apple store.
  • Set up a Flow ID online at www.flowid.co and check your account status online using our MyFlow App
  • Pay your bills using the MyFlow App, or through your Scotiabank and First Caribbean Bank direct account payment options.
  • Use our IVR (Interactive Voice Recording) Automated System by calling 494-4444 from your Flow mobile or fixed phone and by calling 1-800-804-2994.
  • Access services with our Virtual Retail Store via Whatsapp at 544-4444 on Tortola or 544-0189 on Virgin Gorda
  • Visit our website - www.discoverflow.co

We encourage you to be guided by the updates from the Government of the Virgin Islands and take all the necessary steps to protect yourself and loved ones. Remember, proper personal hygiene is key to protecting ourselves and we must do all we can to prevent the spread of the virus.

This is a defining time for all of us and for the BVI. Let’s show kindness, compassion and BVILove for each other, especially the less fortunate and more vulnerable among us. Remember, we are a resilient people and we will get through this together.

Flow will continue to monitor information from the World Health Organization (WHO) and the Government of the Virgin Islands and keep you updated. Keep safe!

If you suspect that you have had exposure to COVID-19 and are displaying symptoms, please self-isolate immediately and contact the Ministry of Health & Social Development for further instructions. COVID-19 Contact Information: BVI Medical Hotline 284.852.7560 | COVID-19 Hotline 284.468.2274 | Visit: bvi.gov.vg/covid-19| COVID-19 Food Supplies Hotline 284.852.7688