Dear Valued Customers and Stakeholders:
The COVID-19 global pandemic continues to make us keenly aware of our responsibility to keep the BVI connected, with constantly evolving working norms and the increasing need for our schools to implement remote learning solutions.
Our Management Team with the support of our parent company, is focused on and committed to doing everything in our power to keep you online during this unprecedented period.
We encourage you to continue to follow the guidelines from the Ministry of Health and take the necessary steps to protect yourself and loved ones, as we work together to minimize the spread of the virus.
The safety of our employees, their families, our customers, and the communities where we operate remains our primary concern. We assure you that we continue to rigorously follow the recommended safety protocols of the Ministry of Health to safeguard your well-being. This includes:
We encourage you to use our easy and convenient online channels, where possible:
Should you still need to visit our retail stores, we remain available to serve you. Our stores are currently open Monday to Friday from 8:30am to 5pm, and on Saturday from 9am to 2pm. We will be happy to assist you.
We remain committed to delivering the best home internet experience and continue to build a strong and expansive fiber network so that you can remain connected to what matters most and enjoy broadband speeds ranging from 100Mbps up to 1Gbps.
This will enable our customers to have the broadband speeds they need to meet their digital needs and to do easily. Teleconferencing, streaming, gaming, downloading, and uploading will all be faster with less buffering.
We will continue to monitor information from the World Health Organization (WHO) and the Ministry of Health and keep you updated.
On behalf of our entire team, I would like to say thank you for choosing Flow as your telecommunications provider.