FREQUENTLY ASKED QUESTIONS - FLOWBVI | Flow

FREQUENTLY ASKED QUESTIONS - FLOWBVI

 

1. What is 4G LTE?
LTE (Long Term Evolution) is a ‘fourth generation’ (4G) mobile service which will enable the company’s customers to access mobile data at far higher download speeds than previously available. Browsing the internet, downloading files and streaming videos will become almost instantaneous for 4G (LTE) customers.

2. What does LTE stand for?

LTE stands for 'Long Term Evolution'. It is a radio access technology used to deliver superfast data speeds.

3. What kind of data speeds are available on 4G LTE?

4G LTE is the fastest mobile data network in the world. Download speeds can reach up to 35Mbps. It’s like having a fibre-optic cable in your pocket.
 

4. How do I get Superfast 4G LTE?

To get LTE Advanced, you'll need:

  • An LTE compatible device
  • An LTE SIM – Visit one of our stores to upgrade your SIM to a new LTE compatible SIM for FREE. It's a simple swap.
  • An LTE data bolt or combo plan – see our new postpaid and prepaid LTE Data plans below
  • Have the latest software update installed in your smartphone, follow the prompts and accept any automatic software update (you won't need to sign up or make any changes to your device settings).

5. Will my existing mobile device work on the FLOW Superfast 4G LTE network?

Yes, your existing device will work on our network. But, to take advantage of the new speeds offered by 4G LTE you will need an LTE compatible device,LTE SIM card and LTE data plan.

6. Will I need to change my SIM card to get Superfast 4G LTE?

Yes, we’ll need to swap out your SIM so you can access LIME’s LTE network. You can visit any LIME store to have your SIM swapped for free after you have signed up for your new LTE data plan.

If you’re a prepaid customer with an LTE phone & LTEFLOW SIM, simply dial *129# to view the new prepaid LTE plans. The new plans are shown below:

New Prepaid Data Plans

My Size

Plan Duration

Price (USD)

75 MB

1 Day

2.49

300 MB

3 Days

7

500 MB

7 Days

15

1 GB

7 Days

20

500 MB

14 Days

19

1 GB

14 Days

24

1 GB

30 Days

27

3 GB

30 Days

45

5 GB

30 Days

78

7 GB

30 Days

99

10 GB

30 Days

129

15 GB

30 Days

169

25 GB

30 Days

269

Overage

$0.31/ Per MB

 

If you’re a postpaid customer with an LTE device & LTE SIM, visit the retail store to upgrade your plan to an LTE one. FLOW has new packages for light and heavy users, with plans up to 25GB.

 

New Postpaid Plans

Plan Size

Price ($US)

Plan Duration

1GB

19

30 Days

2GB

35

30 Days

3GB

45

30 Days

5GB

70

30 Days

7GB

85

30 Days

10GB

119

30 Days

15GB

149

30 Days

25GB

249

30 Days