Roaming is a convenient service that allows you to enjoy most of the features and services available on your mobile device while you're travelling overseas. Whether visiting the Caribbean or elsewhere, you can take your Flow mobile with you wherever you go.
Roaming is considered a premium service and as a result it is billed at higher rates than you would normally pay while at home. We encourage customers to read our helpful tips which you can take to reduce your roaming costs while still enjoying the ease and convenience of using your mobile phone while you are travelling.
Sign up and or activate a Flow My Roaming Postpaid or Prepaid plan before you travel and stay connected while abroad.
My Roaming Prepaid Bundles
| Plan | Destination | Bundle Includes | Monthly Charge | Duration |
|---|---|---|---|---|
| My Roaming Bolt-on 60 | To the USA, USVI, Puerto Rico, Canada , UK fixed lines only and any Flow network except Jamaica. | 60 Mins+ 250MB Data |
$59 | 7 Days |
| My Roaming Bolt-on 150 | To the USA, USVI, Puerto Rico, Canada , UK fixed lines only and any Flow network except Jamaica. | 500 Mins+ 1GB Data |
$99 | 14 Days |
My Roaming Postpaid Bundles
| Plan | Destination | Bundle Includes | Monthly Charge | Duration |
|---|---|---|---|---|
| My Roaming Bolt-on 200 | To the USA, USVI, Puerto Rico, Canada , UK fixed lines only and any Flow network except Jamaica. | 200 Mins+ 500MB Data |
$49 | 30 Days |
| My Roaming Bolt-on 500 | To the USA, USVI, Puerto Rico, Canada , UK fixed lines only and any Flow network except Jamaica. | 500 Mins+ 1GB Data |
$99 | 30 Days |
My Roaming Prepaid: Rate Table
| Description | Rates | Rates | Rates |
|---|---|---|---|
| USSD codes to activate discounts | *134*7# | *134*14# | *134*30# |
| Activation Fee | US$10.00 | US$20.00 | US$30.00 |
| Discount Duration | 7 days | 14 days | 30 days |
| To receive incoming calls while in USA or Canada | FREE | FREE | FREE |
| To receive incoming texts while in USA or Canada | FREE | FREE | FREE |
| To send texts while in USA | US$0.20 | US$0.20 | US$0.20 |
| To send texts while in Canada | US$0.20 | US$0.20 | US$0.20 |
| Data usage | US$2.39/MB | US$2.39/MB | US$2.39/MB |
| Calls to Flow Caribbean | US$0.69 | US$0.69 | US$0.69 |
| Calls to Rest of Caribbean | US$0.69 | US$0.69 | US$0.69 |
| Calls within the USA or Canada | US$0.69 | US$0.69 | US$0.69 |
| Calls to Other International Destinations | US$1.09 | US$1.09 | US$1.09 |
| N.B Rates are VAT inclusive |
Out of Plan Roaming Rates
| Per Min | |
|---|---|
| Receive calls | FREE |
| Calls to Home | $0.49 |
| Calls to USA | $0.49 |
| Calls to Anywhere Else | $0.99 |
| Text Anywhere | $0.19 |
| Data per MB | $0.49 |
Data per MB
| Destination Zone | Text to Anywhere/min |
|---|---|
| Caribbean Preferred | $12.00 |
| USA | $4.99 |
| UK | $12.00 |
| Rest of World | $12.00 |
Disclaimers:
- Prices are in United States dollars. Tax from your home country may be added as applicable.
- Calls are billed per minute and are rounded up to the next whole minute.
- “Home rate” means that the call will be charged as though you had made or received the call in the British Virgin Islands. Flow mobile countries are: Anguilla, Antigua & Barbuda, Barbados, British Virgin Islands, Cayman Islands, Dominica, Grenada, Jamaica, Montserrat, St. Lucia, St. Vincent & the Grenadines, St. Kitts & Nevis, Trinidad & Tobago (TSTT), Turks & Caicos.
- Note that calls to voicemail will be billed at the price for “Call any Flow mobile country.”
- GPRS access may not be available in all roaming locations. GPRS prices are billed per Kilobyte of usage.
- Check with our customer service team to see if your phone can roam in the country to which you are travelling.
- Receive an SMS: Free.
- Roaming in Japan : To roam in Japan, all you need is your Flow mobile SIM card and a handset compatible with SoftBank’s local network. These special handsets are available for rental at Tokyo’s Narita airport, Osaka’s Kansai airport or SoftBank’s Tokyo office. For more information on roaming in Japan, send inquires to inquires@vodafone-rental.jp or call +813.5114.8420
- Prepaid customers : Be sure to TopUp before you travel. Check our Web site for information on your TopUp options.
Frequently Asked Questions (FAQs)
What is My Roaming Prepaid (USA and Canada)
My Roaming Prepaid (USA and Canada) offers GSM prepaid subscribers free incoming calls and up to 50% discounts on outbound calls, texts and data when roaming either in USA or Canada.
How do I activate My Roaming Prepaid Plan?
To activate My Roaming PrepaidPlan and benefit from lower roaming rates, dial *134*7#,*134*14# or *134*30#. The plans will be available via*129#from the Plans section of the main menu in the near future.You need to have enough credit to pay for the entire plan before you try to activate the plan. If you do not have enough credit the plan will not activate and you will not receive the discounted roaming rates.
Can I topup when roaming?
Yes. You can topup by visiting https://discoverflow.co or any Western Union outlet.
Can I activate the My Roaming Prepaid Planbefore traveling to the USA or Canada?
Yes, you can activate the My Roaming Prepaid Plan before traveling to the USA or Canada, or you can activate the plan once you arrive in the USA or Canada.
Does the 7 days, 14 days or 30 daysstart when I start roaming or when I activate the plan?
My Roaming Prepaid starts as soon as you activate the plan, regardless of where you are, so you should wait to activate the plan until you are just about ready to leave the country. Therefore it is recommended that you activate the plan in your home country just prior to boarding the flight or when you land in the roaming location.
How will I know when My Roaming Prepaid has been activated?
You will receive a notification message
How will customers know when My Roaming Prepaid has expired?
You will receive a notification message
How will I check My Roaming Prepaid expiration date?
You can dial *134*0# to check the expiration date.
What rates will I pay once My Roaming Prepaid has expired?
Once My Roaming Prepaid has expired, you will then be billed at standard prepaid roaming rates.
Will I be able to activate the My Roaming Prepaid multiple times?
Yes you can activate another My Roaming Prepaid plan after the expiry of an existing plan.
Can I access lower DATA roaming rates on My Roaming Prepaid?
Yes. Once youactivate the My Roaming Prepaid plan you will be allowed access to DATA for the affordable rate of US$2.39 per mb.
Is this My Roaming Prepaid plan available on all networks in the USA?
My Roaming Prepaid is available on the AT&T and T Mobile networks only.
Is this My Roaming Prepaid plan available on all networks in Canada?
The My Roaming Prepaid plan is available on the Rogers network.
Will My Roaming Prepaid rates remain applicable upon myreturn to my home country?
No. My Roaming discounted rates areonly applicable while youare roaming in the USA or Canada. Upon your return to your home country, youwill be billed at the local rates based on your local plan.
If I did not use all 7 days, 14 days or 30days, can I save the unused days for another trip?
No. The My Roaming Prepaid plan discounts only lasts for 7, 14 or 30 consecutive days.
Will credits be applied for unused days within a plan purchase?
No. The My Roaming Prepaid plan discounted rates are for up to 7, 14 or 30 consecutive days whether or not you use 1 day or all 7, 14, or 30 days. However, the substantial discounts will still provide a savings even for short trips.
What number should I call, if I need assistance while roaming?
You can call 1800-804-2994 for assistance.
Roaming Tips
Fact: Voice services, including voicemail and incoming calls, which Flow offers free of charge at home, will attract a cost when you are travelling.
Tip: Once you have finished using a programme or an application select “close” on the main menu.
Fact: Any webpage or data application such as your internet browser, Facebook or map applications which are not closed after use, will continue to transfer data or generate roaming costs.
Fact: Voice services, including voicemail and incoming calls, which Flow offers free of charge at home, will attract a cost when you are travelling.