Discoverflow | British Virgin Islands | bvi209831969| FAQ | faq

"Any unanswered call while roaming will be forward to your voice mail box. Once the caller records a message you will receive a message waiting indicator (an envelope icon).

To retrieve a message:
  1. Your Own Mobile telephone number.
  2. Press the * (asterisk) key as soon as your recorded greeting begins, and then follow the voice prompts to input your password, and play your messages.
  3. Please note that when roaming to one of the locations in the Caribbean where Flow operates and Trinidad & Tobago, and your phone is switched on there is no charge for the messages that are delivered to your voice mail, you are only charged for the retrieval of messages.
  4. If your are roaming anywhere outside of these location and your phone is switched on, if you have not deactivated the feature to call forward all calls, to voicemail and a call goes to voicemail, you will be charged for the delivery of the call to you abroad and then for the delivery back to your voicemail. You will also be charged for the retrieval of your voicemail message when you retrieve it."

"If you have not received your bill in the mail, you can go online to view your bill by clicking My Flow above and logging in.

If you would like a printed copy of your bill there is a charge for a copy to be sent to you. If you would still like one you can chat to one of our customer service team online to arrange for this to be sent to you.

You may want to Check with the Post Office to verify your bills are being delivered as our billing team send bills to our customers every month at the same time of the month."

"You can view your account information including your bills online at any time: Accessing the information is really easy. To view your account, follow these steps

Step 1 - Go to discoverflow.co .
Step 2 - Click My Flow.
Step 3 - Log in with your specific username and password.
Step 4 - Select your country
Step 5 - Click on My Accounts.
Step 6 - Click on View next to the account you want to view billing details for
Step 7 - Click on View next to the bill period you want to see."

No. Once you sign up for electronic billing, we will no longer send you a paper bill. If you want to print your bill go online and choose the Download Bill As PDF option and print it using Adobe Reader.

"You can check your usage at any time by using the following steps:
Go to discoverflow.co .
Click My LIME.
Log in with your specific username and password.
Select your country
Click on My Accounts.
Click on View next to the account you want to view billing details for
Click on Track Unbilled Usage.

Your interim balance shows the values of calls made since the start of your billing cycle. However, it does not discount calls that may be included in your plans – this won’t be done until your new bill is issued to you."

For your security, after 3 failed login attempts your account will be locked out for a period of 24 hours. Contact us to unlock your account using one of the three easy.

"To update your account information, login to your online account and click the View Account Info link on the menu. This will allow you to change your name, contact number, country, occupation, the number of Flow services, or the way you want us to contact you. You will receive a confirmation email from us regarding any changes to your account.

Contact us if you’ve received a email confirmation in error using one of the three easy methods below.

  • Chat Online with one of our agents – click here.
  • Email at flowhelp@cwc.com
  • Call at 1-800-804-2994

    "For security reasons you should change your password frequently. To change your password, click the Change Password link on the menu. You will be asked to login again. Enter your email address and password to login. Enter your current password, the new password and then re-enter the new password again for validation. Click the Save Changes button to save the new password. You will receive a confirmation email from us regarding this change to your account.

    Contact us if you’ve received a email confirmation in error using one of the three easy methods below.

    1. Chat Online with one of our agents – click here.
    2. Email at flowhelp@cwc.com
    3. Call at 1 800 804 2994

    Yes. You can link to accounts in any of the 13 islands where Flow operates.

    "We want to make sure that you can view your historical usage so will keep your bills online for you to view at any time for 18 months.

    If you want to discuss a bill that is older than 18 months then please chat online to one of our customer service team and they will be able to help you."

    The payment will appear on the customer's bill almost immediately. You will receive a confirmation email which will show the details of the transaction. You will need to contact the customer whose bill you are paying and have them verify that the payment has been applied to their account.

    "To ensure that the fault is not internal, you should test the telephone-related devices on the inside of your premises. Devices connected to your telephone line - fax machines, computer modems, satellite TV systems, broadband or ADSL connections, home security systems, and other devices - are often the cause of a telephone service outage.

    Follow these simple steps to test the telephone-related devices inside your residence:

    Step 1: Unplug all telephone-related devices from the telephone jacks, starting with the equipment that is also plugged into the electrical outlets. After all devices have been disconnected, wait one minute and then proceed to Step 2.

    Step 2: Plug a working telephone instrument (ideally one that is not cordless or one that does not require connection to an electrical outlet) into the Customer Service Port on the NID outside, and test for dial tone. If you hear dial tone, unplug the telephone instrument and repeat the same process until you have tested each telephone jack. If you have more than one telephone, continue this process until you have successfully tested each instrument.

    Step 3: Reconnect each telephone-related device - if you do not hear dial tone on a device, or if there is static, the problem is most likely associated with that particular telephone, jack, or telephone-related equipment. Disconnect and repair or replace the problem device.

    If there is no dial tone, report the issue by chatting online with an agent or using the ""Contact Us"" pages of this site."

    Got any additional questions? We are happy to help!

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