Discoverflow | British Virgin Islands | bvi1882012470| FAQ | faq

You can report a fault to our Customer Service team using the online Chat tool, dialing 494-4444 or by using the "Contact Us" pages.

FLOW Superfast Broadband speeds can go up to 300Mbps for homes depending on where you live.

You’ll see a boost for general browsing but there are some online activities where you’ll really see a difference. Here are just a few:

For families, or people in shared homes, it’s often frustrating. Your internet gets slower if lots of people are using it all at the same time. But with Superfast Broadband that's less of an issue. Your connection will still get slower, but because it's so much faster to start with, you’re unlikely to notice it.

Renting or buying films over the internet is becoming more and more popular - partly because of how quick Superfast Broadband makes it. With 100Mb Superfast Broadband, for example, you could download a DVD-quality movie in less than a couple of minutes.

If you're a serious gamer, you need fast broadband. It can help performance of multiplayer games - ensuring you don't miss the crucial moment in a match on FIFA or a once-in-a-lifetime headshot in Call of Duty. But more importantly, it will let you download the games themselves, extra content and updates and patches very quickly, so you spend more time playing and less time waiting to play.

Phone calls are great, but sometimes you want to see the person you're speaking to, especially if you rarely get to see them in the flesh. Online video calls and conferences can be data-intensive, and the faster your connection the smoother your experience will be

To follow up on your application for landline, broadband and FLOW TV services, dial 541-FLOW or 540-FLOW (3569)

No, you will need to apply for landline and broadband services because Flow TV is delivered through wired internet for quicker connection and a smoother delivery. of service. You can explore our range of TV Bundle Packages to choose the bundle that suits your family.

  1. Confirm that your data plan has not expired. You can download the MyFlow app and link it to your postpaid account so that you can monitor your data usage.
  2. If your data has expired, it will recharge on the 15th of each month.
  3. If your data has not expired, reboot your LTE router, by unplugging and plugging back in the device.
  4. If none of the above steps are applicable or have worked, please return to the store with your device as it may need to be reset.

Dial to report a fault and a technician will be dispatched to your home if needed, within 72 hours of making the report. Please do not unplug the device.

"Receiving calls is FREE when you are in your base country.

If you are roaming you will pay for both making calls and receiving calls. To make a call it depends on the time of day you make the call."