"One Rate Roaming will apply ONLY to Flow customers when roaming in Flow Caribbean markets and in Trinidad & Tobago. The locations where this applies are:

Antigua & Barbuda
British Virgin Islands (BVI)
Cayman Islands
St. Kitts & Nevis
St. Lucia
St. Vincent & the Grenadines
Turks & Caicos
Trinidad & Tobago

The price of your iPhone will vary depending on the plan that you select.

"We're sorry to hear you're thinking of disconnecting.

Please remember that there may be a minimum contract period for the service that you have depending on the particular product, offer or bundle.

If you decide to leave us within your minimum contract period, you may be charged outstanding line rental or monthly charges to the end of the contract.

If there is an issue that is the reason for your request, we want to work with you to resolve the issues so please use the contact us link above and we will start work on resolving the issues straight away."

You can talk to our Customer Service team using the online Chat tool or by using the "Contact Us" pages. Alternatively you can email us bvi-customerinquiry@cwc.com

You can report a fault to our Customer Service team using the online Chat tool, dialing 494-4444 or by using the "Contact Us" pages.

"If you have an incoming call while you are on the line, the Call Waiting feature will alert you. You may then put the first call on hold, while you answer your second call. It will greatly reduce missed calls due to a busy phone.

When a second call is received, you will hear a beep on the line.
To speak to the second caller, simply press the flash button for approximately on second. The second call will then come on the line.
When you have finished speaking to the second caller, simply press the flash button and you will be reconnected to the first caller.
You can alternate between calls by pressing the flash button each time."

"To ensure that the fault is not internal, you should test the telephone-related devices on the inside of your premises. Devices connected to your telephone line - fax machines, computer modems, satellite TV systems, broadband or ADSL connections, home security systems, and other devices - are often the cause of a telephone service outage.

Follow these simple steps to test the telephone-related devices inside your residence:

Step 1: Unplug all telephone-related devices from the telephone jacks, starting with the equipment that is also plugged into the electrical outlets. After all devices have been disconnected, wait one minute and then proceed to Step 2.

Step 2: Plug a working telephone instrument (ideally one that is not cordless or one that does not require connection to an electrical outlet) into the Customer Service Port on the NID outside, and test for dial tone. If you hear dial tone, unplug the telephone instrument and repeat the same process until you have tested each telephone jack. If you have more than one telephone, continue this process until you have successfully tested each instrument.

Step 3: Reconnect each telephone-related device - if you do not hear dial tone on a device, or if there is static, the problem is most likely associated with that particular telephone, jack, or telephone-related equipment. Disconnect and repair or replace the problem device.

If there is no dial tone, report the issue by chatting online with an agent or using the ""Contact Us"" pages of this site."

"If you have not received your bill in the mail, you can go online to view your bill by clicking My Flow above and logging in.

If you would like a printed copy of your bill there is a charge for a copy to be sent to you. If you would still like one you can chat to one of our customer service team online to arrange for this to be sent to you.

You may want to Check with the Post Office to verify your bills are being delivered as our billing team send bills to our customers every month at the same time of the month."

"You can view your account information including your bills online at any time: Accessing the information is really easy. To view your account, follow these steps

Step 1 - Go to discoverflow.co .
Step 2 - Click My Flow.
Step 3 - Log in with your specific username and password.
Step 4 - Select your country
Step 5 - Click on My Accounts.
Step 6 - Click on View next to the account you want to view billing details for
Step 7 - Click on View next to the bill period you want to see."

No. Once you sign up for electronic billing, we will no longer send you a paper bill. If you want to print your bill go online and choose the Download Bill As PDF option and print it using Adobe Reader.

<p>"For calls within the roaming area, simply dial 1, the area code and telephone number.</p>

<p>For international calls, dial the international (0 or 011) plus the area code and telephone number.</p>

<p>For some cities, you may have to drop the 0 which comes before the country code E.g. for England, drop the 0 before the 4."</p>

"You can send text messages just as you would in your home country.

Just use +1 and the three digit country code number as you would in your home country.

Most networks will allow you to send and receive text messages while you are travelling. It is FREE to receive a text message."

Got any additional questions? We are happy to help!

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