Discoverflow | British Virgin Islands | bvi427985592| FAQ | faq

For postpaid customers security deposits may be required we have an arrany of roaming packages available. Please check our website or visit your nearest Flow Store.

"You can view your account information including your bills online at any time: Accessing the information is really easy. To view your account, follow these steps

Step 1 - Go to discoverflow.co .
Step 2 - Click My Flow.
Step 3 - Log in with your specific username and password.
Step 4 - Select your country
Step 5 - Click on My Accounts.
Step 6 - Click on View next to the account you want to view billing details for
Step 7 - Click on View next to the bill period you want to see."

No. Once you sign up for electronic billing, we will no longer send you a paper bill. If you want to print your bill go online and choose the Download Bill As PDF option and print it using Adobe Reader.

"You can check your usage at any time by using the following steps:
Go to discoverflow.co .
Click My LIME.
Log in with your specific username and password.
Select your country
Click on My Accounts.
Click on View next to the account you want to view billing details for
Click on Track Unbilled Usage.

Your interim balance shows the values of calls made since the start of your billing cycle. However, it does not discount calls that may be included in your plans – this won’t be done until your new bill is issued to you."

For your security, after 3 failed login attempts your account will be locked out for a period of 24 hours. Contact us to unlock your account using one of the three easy.

"To update your account information, login to your online account and click the View Account Info link on the menu. This will allow you to change your name, contact number, country, occupation, the number of Flow services, or the way you want us to contact you. You will receive a confirmation email from us regarding any changes to your account.

Contact us if you’ve received a email confirmation in error using one of the three easy methods below.

  • Chat Online with one of our agents – click here.
  • Email at flowhelp@cwc.com
  • Call at 1-800-804-2994

    "For security reasons you should change your password frequently. To change your password, click the Change Password link on the menu. You will be asked to login again. Enter your email address and password to login. Enter your current password, the new password and then re-enter the new password again for validation. Click the Save Changes button to save the new password. You will receive a confirmation email from us regarding this change to your account.

    Contact us if you’ve received a email confirmation in error using one of the three easy methods below.

    1. Chat Online with one of our agents – click here.
    2. Email at flowhelp@cwc.com
    3. Call at 1 800 804 2994

    Yes. You can link to accounts in any of the 13 islands where Flow operates.

    "We want to make sure that you can view your historical usage so will keep your bills online for you to view at any time for 18 months.

    If you want to discuss a bill that is older than 18 months then please chat online to one of our customer service team and they will be able to help you."

    The payment will appear on the customer's bill almost immediately. You will receive a confirmation email which will show the details of the transaction. You will need to contact the customer whose bill you are paying and have them verify that the payment has been applied to their account.

    There are many variables that could impact your speed when connected to the internet through a wireless network. These include the distance from the modem, the type of construction of your home (i.e. solid walls versus sheetrock) and any other electrical or wireless devices that may cause interference.

    "If you have not received your bill in the mail, you can go online to view your bill by clicking My Flow above and logging in.

    If you would like a printed copy of your bill there is a charge for a copy to be sent to you. If you would still like one you can chat to one of our customer service team online to arrange for this to be sent to you.

    You may want to Check with the Post Office to verify your bills are being delivered as our billing team send bills to our customers every month at the same time of the month."

    Got any additional questions? We are happy to help!

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