To our Valued Customers and Stakeholders:
We thank you for trusting us with your connectivity needs. We have worked hard to run an efficient business and keep our costs down even while making significant investments in our network to improve speed and reliability, and adding more value with innovative products and services such as:
Upgraded our network for a better overall experience by:
We are therefore pleased to introduce you to our Fibre-to-the-Home suite of broadband plans and bundles powered by Flow’s fiber connection across the Territory, offering faster, symmetrical upload and download speeds.
Effective February 13, 2024, customers on our previously offered Superfast 25, Superfast 50, Superfast 100, Superfast 200 or Superfast 400 internet and bundle plans will be automatically upgraded to our new Suite of Fiber plans and bundles, which offer more speed and reliability at an affordable price.
We also wish to advise that effective February 13, 2024, there will be an automatic transfer of our postpaid mobile customers to our newer postpaid mobile plans which offer greater value and more data, as our current plans will no longer be offered.
We are always here to help. If you have any questions or need assistance, please call us at 1 800 804 2994 or visit our website for more details –Thank you for choosing Flow as your preferred network.
Dear Valued Customers and Stakeholders:
The COVID-19 global pandemic continues to make us keenly aware of our responsibility to keep the BVI connected, with constantly evolving working norms and the increasing need for our schools to implement remote learning solutions.
Our Management Team with the support of our parent company, is focused on and committed to doing everything in our power to keep you online during this unprecedented period.
We encourage you to continue to follow the guidelines from the Ministry of Health and take the necessary steps to protect yourself and loved ones, as we work together to minimize the spread of the virus.
The safety of our employees, their families, our customers, and the communities where we operate remains our primary concern. We assure you that we continue to rigorously follow the recommended safety protocols of the Ministry of Health to safeguard your well-being. This includes:
We encourage you to use our easy and convenient online channels, where possible:
Should you still need to visit our retail stores, we remain available to serve you. Our stores are currently open Monday to Friday from 8:30am to 5pm, and on Saturday from 9am to 2pm. We will be happy to assist you.
We remain committed to delivering the best home internet experience and continue to build a strong and expansive fiber network so that you can remain connected to what matters most and enjoy broadband speeds ranging from 100Mbps up to 1Gbps.
This will enable our customers to have the broadband speeds they need to meet their digital needs and to do easily. Teleconferencing, streaming, gaming, downloading, and uploading will all be faster with less buffering.
We will continue to monitor information from the World Health Organization (WHO) and the Ministry of Health and keep you updated.
On behalf of our entire team, I would like to say thank you for choosing Flow as your telecommunications provider.
Flow is advising our Valued Customers of our June Free-view offerings.
Effective June 1 – June 30, 2020 there will be a free view of four (4) A&E channels to all Flow TV Residential and Business customers. These channels are as follows:
Dear Valued Customer,
As 2018 draws to an end, we wanted to take the opportunity to highlight some of the enhancements made to our TV service and give you a sneak peek of what’s yet to come:
We are also adding 2 new channels to our FLOW EVO lineup. As of December 1, 2018 you will have access to Discovery World HD & Discovery Theatre HD providing a programming mix of history, culture, real-life stories, mystery, investigation, travel and factual series and documentaries. These two channels will be available in our TV Max package or higher however, if you are a TV Essentials or TV Plus customer, you will enjoy a 3-month free preview from December 1, 2018 – February 28, 2019 so that you can take advantage of the new and exciting programming at no extra cost. Customers without a FLOW EVO package will not have access to these two channels.
In the coming weeks, we’ll be removing some channels from all of our TV packages across the Caribbean. As of December 31, 2018 we will remove the following channels: Big Ten Network, FOX Deportes, FOX Sports Racing, National Geographic, National Geographic Wild and BBC America.
We understand that this change impacts your viewing habits however we hope you will continue to discover all Flow has to offer for your Sports and Entertainment needs, including some of our signature content such as:
Flow Sports
UEFA Champions League and Europa League, T10 Cricket, The Big Bash league, T20 Cricket & IPL (Indian premier League)
ESPN Caribbean:
College Football & Basketball, NBA, NFL
As always, we’re working hard every day to bring the best in entertainment to every part of your life.
Thank you for being a valued Flow customer!
Sincerely,
Your Flow Team
Restrictions apply. Not all features are available in all areas. Visit www.discoverflow.co for more information.
C&W has a wide portfolio of commercial interests, we continue to evaluate our product offers and take strategic decisions that we feel are in the best interest of our customers and the company.
The E! Entertainment LA channel will be removed from our TV line up.
The channel will be removed by 11:59 pm on October 31, 2019
No, you will not see a reduction in your bill. Your cable charges are not calculated on a per channel basis, but rather with due consideration for the programming costs. As such, we have put together the best packages which will be affordable for our customers.
Customers will receive an email communication on the channel change. Additionally, a channel slide will be placed on the channel being removed to advise customers that the channel is no longer available on our network.
No. We will however, continue to source great content that will be of interest to our customers.