Discoverflow | British Virgin Islands | bvi1980961930| FAQ | faq

Calls to Flow Caribbean

Calls to Rest of Caribbean

Out of Package Roaming Rates
Calls to Home 0.49c
Calls to USA 0.49c
Calls to Anywhere else 0.99c

For calls within the roaming area, simply dial 1, the area code and telephone number.

For international calls, dial the international (0 or 011) plus the area code and telephone number.

For some cities, you may have to drop the 0 which comes before the country code E.g. for England, drop the 0 before the 4.

"You can send text messages just as you would in your home country.

Just use +1 and the three digit country code number as you would in your home country.

Most networks will allow you to send and receive text messages while you are travelling. It is FREE to receive a text message."

Roaming lets you make and receive calls, send sms and exchange data outside of your home country.

With roaming, you never have to change your number and you can be easily reached in most places in the world.

Please refer to the roaming section of the Flow website to view the destinations where roaming is available.

"Handsets are categorized according to the following:
  1. Dual Band - refers to the capability of GSM network infrastructure and handsets to operate across two frequency bands. This type of handset works in most of the Caribbean, USA and Canada.
  2. Tri Band: A tri-band mobile will operate on three different frequencies; depending on the available network. This handset will work in Trinidad & Tobago, Martinique, Guadeloupe, Europe and the UK.
  3. Quad Band: A quad band handset is operational on any of the four GSM frequencies. This is the ultimate global handset works anywhere in the world, provided we have a Roaming agreement with that country.

Note: Check that your phone battery is fully charged before you, travel and be sure to take along a power charger. For some countries you may require a power converter to change from 100V to 220V"

One Rate Roaming allows FLOW Caribbean mobile customers to pay one standard roaming rate for all calls made and received while roaming with FLOW .

This is in any of the 13 islands where FLOW operates and in Trinidad & Tobago. Therefore, FLOW customers will be billed at the same roaming rate regardless of which FLOW market they visit.

"First, turn your mobile on.

After a few seconds, your mobile should automatically select a network. Your mobile is then ready to use. If your mobile does not automatically select a network, then you will need to do a manual network selection.

To do a manual network selection, just scroll through the mobile menu options to network Selection and select Manual. Then select the Flow mobile partner listed."

"One Rate Roaming will apply ONLY to Flow customers when roaming in Flow Caribbean markets and in Trinidad & Tobago. The locations where this applies are:

Antigua & Barbuda
British Virgin Islands (BVI)
Cayman Islands
St. Kitts & Nevis
St. Lucia
St. Vincent & the Grenadines
Turks & Caicos
Trinidad & Tobago

"You will need to activate roaming before you leave your home country. Please use our contact pages online to let us know before you go roaming. We will make sure that everything is activated on your account and you will then be able to use your phone abroad.

For postpaid customers security deposits may be required but there are no monthly subscription fees for roaming access on either prepaid or postpaid service."

Calls while roaming are billed per minute. The charges for these calls will appear on your monthly bill. This may differ for calls under Home Rate Roaming. Kindly refer to the section on Home Rate Roaming to find out more.

Making a selection from the MENU will depend on the type of mobile phone you have.

  • Dial *129# to get into the MENU
  • Nokia phones: Press ANSWER, then the option NUMBER from the MENU. Then press SEND.
  • Samsung phones : Press the OK button, then the option NUMBER from the MENU, then press the OK button again.
  • BlackBerry® smartphones: Enter the option NUMBER from the MENU. Then press the trackpad or trackball to send. To select a number using the QWERTY keypad, press the ALT button then the number required.

The price of your iPhone will vary depending on the plan that you select.


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