Dear Valued Customer,
As 2018 draws to an end, we wanted to take the opportunity to highlight some of the enhancements made to our TV service and give you a sneak peek of what’s yet to come:
We are also adding 2 new channels to our FLOW EVO lineup. As of December 1st 2018, you will have access to Discovery World HD & Discovery Theatre HD providing a programming mix of history, culture, real-life stories, mystery, investigation, travel and factual series and documentaries. These two channels will be available in our TV Max package or higher however, if you are a TV Essentials or TV Plus customer, you will enjoy a 3-month free preview from December 1st 2018 – February 28th 2019 so that you can take advantage of the new and exciting programming at no extra cost. Customers without a FLOW EVO package will not have access to these two channels.
In the coming weeks, we’ll be removing some channels from all of our TV packages across the Caribbean. As of December 31st 2018, we will remove the following channels: Big Ten Network, FOX Deportes, FOX Sports Racing, National Geographic, National Geographic Wild and BBC America.
We understand that this change impacts your viewing habits however we hope you will continue to discover all Flow has to offer for your Sports and Entertainment needs, including some of our signature content such as:
UEFA Champions League and Europa League, T10 Cricket, The Big Bash league, T20 Cricket & IPL (Indian premier League)
College Football & Basketball, NBA, NFL
As always, we’re working hard every day to bring the best in entertainment to every part of your life.
Thank you for being a valued Flow customer!
Your Flow Team
Restrictions apply. Not all features are available in all areas. Visit www.discoverflow.co for more information.
Dear Valued Customers and Partners,
As we join the rest of the Territory, and indeed the world, in learning more about the novel coronavirus (COVID-19), we continue to monitor the developments while being guided by the Health Emergency Operations Centre (HEOC), Government of the Virgin Islands and the World Health Organization (WHO).
The safety of our employees, their families, our customers, and the communities where we operate is our primary concern. Given the nature of COVID-19 and the urgent need to reduce the spread of the virus, we are very mindful of our responsibility to keep the British Virgin Islands connected as working norms change and schools close.
We have already activated our Local Crisis Management Team and, with the support of our parent company, are focused on and committed to doing everything in our power to keep you online during this unprecedented period. We also want to assure you that several measures, as recommended by the HEOC, Government of the Virgin Islands, are being taken to safeguard your well-being. Among these are:
We encourage you to use our easy and convenient online channels, where possible, and we have many remote services solutions ready, allowing you to work from home and avoid crowded areas:
Our customer call service team is there for you to help and we will be there for you 24/7 so you can:
We encourage you to be guided by the updates from the Government of the Virgin Islands and take all the necessary steps to protect yourself and loved ones. Remember, proper personal hygiene is key to protecting ourselves and we must do all we can to prevent the spread of the virus.
This is a defining time for all of us and for the BVI. Let’s show kindness, compassion and BVILove for each other, especially the less fortunate and more vulnerable among us. Remember, we are a resilient people and we will get through this together.
Flow will continue to monitor information from the World Health Organization (WHO) and the Government of the Virgin Islands and keep you updated. Keep safe!
If you suspect that you have had exposure to COVID-19 and are displaying symptoms, please self-isolate immediately and contact the Ministry of Health & Social Development for further instructions. COVID-19 Contact Information: BVI Medical Hotline 284.852.7560 | COVID-19 Hotline 284.468.2274 | Visit: bvi.gov.vg/covid-19| COVID-19 Food Supplies Hotline 284.852.7688
Dear Valued Customers and Partners,
At Flow, we know that our clients have many questions about Coronavirus (COVID-19). Today we are writing to assure you that we are doing everything we can to keep you connected and informed.
Our customers, businesses and employees are our number one priority, and we are here so you can stay connected while staying close to the most important thing, your family.
We have always taken the health and safety of our customers and employees very seriously and we have the highest safety standards in the industry, often going beyond government and health guidelines. We have taken now additional actions:
We have many remote services solutions ready for you allowing you to work from home and avoid crowded areas.Our customer call service team is there for you to help and we will be there for you 24/7 so you can:
Our stores will remain open, but we will keep you updated on our operating hours as they may change for safety reasons.
If you do need to visit one of our stores, please follow the Ministry of Health and Social Development and WHO guidelines to protect the safety of our customers and employees. Don’t come if you are sick or you have fever. Keep a safe distance and avoid contact with surfaces and other customers and employees.
Importantly, we ask you to pay your bills in our touchless kiosk as we will be only be accepting check payments in the cashiers for your own safety.Of notice: Due to the unprecedented nature of this situation you may experience at times a longer waiting period given the extra demand, that we ask your understanding.
We have the biggest coverage and the highest capacity mobile network in the Territory and we are rolling our best in class fixed network technology across the British Virgin Islands. Due to the unprecedented connectivity demand ahead, even our network will be stretched to unpredictable levels. We are doing all that is possible to increase the capacity and speed of our network, but you may experience at time some slow down when we reach our limits.
We are dedicated to doing what is best for our clients and will continue to communicate the information shared by local governments as the events unfold.
We are by your side, keeping you connected.
Our customer care representatives (Contact Centre) are always willing to assist or visit any retail store. Please feel free to contact us by dialing 100 from a FLOW mobile or landline phone or [Phone Number]
Flow is seeking to bring even more entertainment value to its customers. We will ensure the market is fully aware of any changes or special offers. We will certainly keep customers informed of changes.
Your cable charges are not calculated on a per channel basis, but rather with due consideration for the programming costs. As such, we have put together the best packages which will be affordable for our customers.
We value our relationship with you and will continue to negotiate with the various content providers in order to broadcast your favourite content. We are also in the process of sourcing other content that you will enjoy.
No. We will however, continue to source great content that will be of interest to our customers.
Customers will receive an email communication on the channel change. Additionally, a channel slide will be placed on the channel being removed to advise customers that the channel is no longer available on our network.
No, you will not see a reduction in your bill. Your cable charges are not calculated on a per channel basis, but rather with due consideration for the programming costs. As such, we have put together the best packages which will be affordable for our customers.
The channel will be removed by 11:59 pm on October 31st, 2019
The E! Entertainment LA channel will be removed from our TV line up.
C&W has a wide portfolio of commercial interests, we continue to evaluate our product offers and take strategic decisions that we feel are in the best interest of our customers and the company.