Dear Valued Customer,
As 2018 draws to an end, we wanted to take the opportunity to highlight some of the enhancements made to our TV service and give you a sneak peek of what’s yet to come:
We launched our new FLOW Evo service to bring you a simple & user-friendly interface along with our refreshed Flow on Demand menu making it easier for you to find the shows and movies you want when you want.
We introduced a new Replay TV feature that allows you to catchup on TV shows which were shown within the last 24 hours on select channels.
We added more channels to our Flow to Go product, which now has over 100 live channels for you to stream on your Smartphone, Tablet or PC – Download the app for FREE to start watching channels such as Nickelodeon, BET, Cartoon Network, Discovery Kids, Flow Sports 1&2, GSN & HGTV.
We are also adding 2 new channels to our FLOW EVO lineup. As of December 1st 2018, you will have access to Discover World HD & Discovery Theatre HD providing a programming mix of history, culture, real-life stories, mystery, investigation, travel and factual series and documentaries. These two channels will be available in our TV Ultra and TV Extended Basic package however, if you are a TV Starter or TV Basic customer, you will enjoy a 3-month free preview from December 1st 2018 – February 28th 2019 so that you can take advantage of the new and exciting programming at no extra cost. Customers without a FLOW EVO package will not have access to these two channels.
In the coming weeks, we’ll be removing some channels from all of our TV packages across the Caribbean. As of December 31st 2018, we will remove the following channels: Big Ten Network, FOX Sports Racing, National Geographic, National Geographic Wild and BBC America.
We understand that this change impacts your viewing habits however we hope you will continue to discover all Flow has to offer for your Sports and Entertainment needs, including some of our signature content such as:
Flow Sports (Home of the Premier League)
Premier League, UEFA Champions League and Europa League, T10 Cricket, The Big Bash league, T20 Cricket & IPL (Indian premier League)
ESPN Caribbean:
College Football & Basketball, NBA, NFL
As always, we’re working hard every day to bring the best in entertainment to every part of your life.
Thank you for being a valued Flow customer!
Sincerely,
Your Flow Team
Restrictions apply. Not all features are available in all areas. Visit www.discoverflow.co for more information.
Please send us your payment proof so we can check your payment and correct this in our system.
If your balance (including late fees) is overdue more than 30 days you can be disconnected.
Late fees will be applied from August 1st 2014. If you have any balance overdue on that date you will be charged with a late fee. This will be applied on every 1st of the month when you have an overdue balance.
Residential accounts will get a late fee of 5 NAF (Excluding OB) and Business Cable modem accounts will get a late fee of 10 NAF (Excluding OB) when the invoice is not paid on time. Please note that for Enterprise customers (Columbus Business Solutions) other fees are applicable.
Please make sure your standing order date is correct – make sure your payments are made before the DUE date. In case you did pay your invoice too late and you are charged with a "Late Fee" you can pay this via all the possible payment options available.
This fee will NOT apply to customers who pay their bills in FULL on or before the due date.
From the day of the charge on your account (every 1st of the month) you have a payment term of 30 days to complete your payment. To cover for the administrative costs involved in paying too late this fee is in place.
A "Late Fee" is an extra fee that will be charged to your account when your invoice was not paid on time.
If you’d like to automatically pay your Flow bill every month, visit our Flow Payment Office to fill out and approve a standing order form. Our office is located at Kaya Angel Leanez #26 and is open Monday to Friday 8:00am – 5:00pm and Saturday 9:00am – 1:00pm.
You can find our bank details on your Flow bill and in our Bank Locations section.
Your invoice is created on the first of every month. So if you made a payment after the first, it’s possible it hasn’t been processed by our system. Bank transfers also take a couple of days to process, so it’s possible Flow just hasn’t received the payment yet. This will automatically be corrected on your next bill. If you get your next bill and it still appears that you haven’t paid, please contact our call centre at 5999 747 6373.
You can find below an explanation of everything that’s listed on your Flow bill. If you still have questions, please contact our call centre agents on 5999 747-6373 or visit us in person at our Flow Payment Office on the Kaya Angel Leanez #26.
The invoice period at Flow runs from the first of the month, for a complete month. When your installation is done in the middle of the month, your first invoice will contain the remaining days of the previous month plus the new amount for the coming month. We advise you to pay the remaining days of the first month after installation a couple of days after the install was done.
Your remote control is simple to program, easy to use, and can operate up to five devices, including cable set top terminals, televisions, VCRs, DVDs and audio for CD players. Before you can use your remote control, it must be programmed (set up) to operate the above devices.
Before you get started
Some of the special features and buttons on your remote control are as follows:
Memory Guard®
Eliminates reprogramming after battery changes.
Time Out
Shuts remote off if any button is pressed and held for 45 seconds. This extends battery life in the event the remote becomes lodged under or between heavy objects.
Reset
Lets you reset your remote to its original default settings. To do this press, the CABLE and OK button together and hold both buttons down until the CABLE button lights up. Then press MENU, then MENU again. The CABLE button will blink and go out.
Install two new AAA alkaline batteries as indicated by the diagram in the battery compartment. When the batteries become low and need to be replaced, the SAT, TV, VCR, DVD, AUDIO buttons will not illuminate normally or at all during use. When this happens, replace the existing batteries with two new AAA alkaline batteries. Your remote control has Memory Guard which eliminates the need for reprogramming after battery changes.
It’s also pre-programmed to operate Motorola DCT digital set top terminals. If, for some reason, you need to set your remote to operate your set top box, follow the instructions below:
Programming TV, VCR, DVD, and/or audio devices
Code Entry Programming
To view Parentally Controlled channels, follow these steps:
Press the menu key on your STB or Remote Control and use the CHAN keys to scroll
ENTER #2 Parental Control
Enter Password
Press CHAN keys to highlight the channel (s) you want to remove from the parental control; press SELECT
Press ENTER
Take off and then put on STB to deactivate Parental Controls
These channels are now free for viewing by all. Don’t forget when you are through viewing to reset the channels you want blocked.
To set your Parental Controls, follow the steps below:
Once you have selected your password, you can now place channels under Parental Control.
Press the menu key on your STB or Remote Control and use the CHAN keys to scroll
ENTER #2 Parental Control
Type in your password; Then press ENTER
ENTER #1 Parental Control Guide
Use the CHAN keys to highlight the channel (s) you want to block
Press SELECT after each channel you choose to block
Repeat this process for as many channels as you would like to place under parental control
Press ENTER
Take off and then put on STB to activate the Parental Control
You have successfully blocked the channels you want under Parental Control.
To set your Parental Controls password, follow the steps below:
Press the menu key on your STB or Remote Control and use the CHAN keys to scroll.
ENTER #7 Control Panel
ENTER #4 Set Password
ENTER # 1Parental Control
Enter your 4 digit password using the numbers 0-9; then press ENTER
Enter your 4 digit password again for verification; and press ENTER once more
Your password is now set
If you are having trouble with your VOD service, please contact a Flow Customer Service Representative at 789-FLOW (3569)
No, you can only record TV programs or series that are included as part of your subscription service. VOD is a pay-per-use service and we are unable to facilitate recordings of these programs