Residential accounts will get a late fee of 5 NAF (Excluding OB) and Business Cable modem accounts will get a late fee of 10 NAF (Excluding OB) when the invoice is not paid on time. Please note that for Enterprise customers (Columbus Business Solutions) other fees are applicable.
Late fees will be applied from August 1st 2014. If you have any balance overdue on that date you will be charged with a late fee. This will be applied on every 1st of the month when you have an overdue balance.
If your balance (including late fees) is overdue more than 30 days you can be disconnected.
Your invoice is created on the first of every month. So if you made a payment after the first, it's possible it hasn't been processed by our system. Bank transfers also take a couple of days to process, so it's possible Flow just hasn't received the payment yet. This will automatically be corrected on your next bill. If you get your next bill and it still appears that you haven't paid, please contact our call centre at +5999-789-3569 (Flow).
Call +5999-789-3569 (Flow). Our agents are ready to answer your queries.