Flow | Curacao | cur371648912 | home-phone-services | 3

All prices on this website are listed in guilders and include OB.

 No. There are no additional fees for Voicemail, Caller ID, Call Waiting and Three-way Calling. These features are all free.

No. You don't need an internet connection to make any calls using Flow’s phone service

 No. With Flow’s phone service, you do not have to sign a contract. You can sign up and/or disconnect whenever you like (1 month advance notice).

Yes. You can make calls to anywhere in the world.

Yes, you can make and receive calls to and from all other Flow customers, other fixed, mobile, local and international destinations.

Yes, you would need to get a special phone modem; it will replace your existing Flow internet Modem. An installer will need to install the modem at your house.

With the other VoIP providers, you need to have an internet connection to get their service. Whenever calls are made over the internet, you get varying levels of service. With Flow’s phone service, you’re using our state-of-the-art broadband network to make and receive calls, giving you more dependable levels of service. Flow also gives you access to emergency service numbers such as 911, unlike other VoIP providers.

To find out what your Flow telephone number is, attach any ordinary analog telephone to the activated telephone port on your cable modem. Once you hear a dial tone, dial 998. You’ll hear an automated voice response telling you your number. If, for some reason, you cannot receive this, you can always call the Flow call center at 5999 747 6373 with your account number/ ID number and request your phone number.

Each cable modem can handle two telephone lines. You’ve got a range of options if two lines are activated – they can either have separate accounts (and separate bundles and separate billing for each account) or they can be billed under one account (with one set of bundled minutes shared between the two lines). With the second option, you pay for a bundle plus an additional outlet. See pricing bundles for details. If you request more than two lines, you’ll need another modem for every additional two lines. In other words, you’ll need two modems for three or four lines, and three modems for five or six lines, and so on.

 We’re sorry, but your unused minutes do not rollover to the next month. 

No, if you do not have electricity the phone service does not work.

Your mailbox number is your 11-digit local telephone number assigned by Flow, starting with 5999. So, if your phone number is 789-2789, your mailbox number is 5999 789 2789.

You can choose the type(s) of calls you want to bar. Just follow the steps below.

Dial *20

Enter the new level of calls you want to bar

Enter your passcode

Here are the levels and types of calls:

Level 0 blocks calls to cell phones (Cell Phone Bar)

Level 1 blocks international calls (International Call Bar)

Level 2 blocks calls to cell phones and international calls (Cell Phone and International Call Bar)

Here’s an example of changing your Call Barring level to International Call Bar:


 

To check whether your Call Barring is enabled or disabled, just dial *19. You’ll hear a message telling you the status.

After you activate Call Barring, you’re ready to go ahead and use this handy feature. Here’s how:

Dial *18

Enter your passcode

Enter the barred phone number

Here’s an example:


 

To change your Call Barring passcode, follow the steps below.

Dial *17

You’ll hear an interactive menu that lets you know whether Call Barring is enabled or disabled You’ll also be given the option to change your passcode

Choose from the following options:

Press 1 to turn the service on or off.

Press 2 for pin management. Press 6 to exit the call.

Press 0 to repeat the above instructions.
 

To disable Call Barring, follow the steps below.

Dial *16

You’ll hear an interactive menu that lets you know whether Call Barring is enabled or disabled. You’ll also be given the option to change your passcode

Choose from the following options:

Press 1 to turn Call Barring on or off

Press 2 for passcode management

Press 6 to exit the call

Press 0 to repeat the above instructions