Dear Valued Customer and Partners,
We are facing an unprecedented situation with the spread of the coronavirus (COVID-19). Developments are rapidly occurring and decisions are being made in real-time that affect our colleagues, our families and our wider community.
One thing that remains consistent and is critical in these challenging times is the ability for you to communicate and connect with your loved ones and conduct your business as best as possible.
Our leadership team is meeting continuously to assess and appropriately respond to the situation and we are operating in accordance with guidance from local government and public health authorities.
In addition, we also have extensive online collaboration capabilities and we are working tirelessly to help everyone stay safe while at the same time continuing to serve you.
Please see below measures we are taking to help you stay connected and some more information on how you can contact us.
Health and Safety:
The health and safety of our customers and employees is paramount and we are proud to have the highest safety standards in the industry. We have now taken additional actions:
- Increased store and office cleaning to three times per day.
- Frequently cleaning doors, counters and other high frequency touchpoints.
- Provided training and tools to our employees and external teams to keep them and you safe in the event we need to install or conduct service checks inside your home.
- And we are following all local and World Health Organisation guidelines as they evolve.
Customer Service & Retail Stores:
We have many remote service solutions that will allow you to avoid crowded areas and our Customer Support Team is available from 7am - 11pm so you can:
- Activate new products and services
- Check your account status
- Pay your bill
- Report service disruptions
- Top-Up prepaid plans
At this time our stores are fully functional and will remain open, however, please check opening hours before visiting as they may change at short notice.
Maintaining the Network:
We have the strongest, fastest and most reliable networks in the Dutch Caribbean and we are increasing the capacity and speed in order to accommodate the anticipated increase in demand.
We have also activated our emergency plan and our technical teams will be working around the clock to keep you, your loved ones and your businesses connected.
We are by your side.
C&W has a wide portfolio of commercial interests, we continue to evaluate our product offers and take strategic decisions that we feel are in the best interest of our customers and the company.
The E! Entertainment LA channel will be removed from our TV line up.
The channel will be removed by 11:59 pm on October 31st, 2019
No, you will not see a reduction in your bill. Your cable charges are not calculated on a per channel basis, but rather with due consideration for the programming costs. As such, we have put together the best packages which will be affordable for our customers.
Customers will receive an email communication on the channel change. Additionally, a channel slide will be placed on the channel being removed to advise customers that the channel is no longer available on our network.
No. We will however, continue to source great content that will be of interest to our customers.
Your cable charges are not calculated on a per channel basis, but rather with due consideration for the programming costs. As such, we have put together the best packages which will be affordable for our customers.
We value our relationship with you and will continue to negotiate with the various content providers in order to broadcast your favourite content. We are also in the process of sourcing other content that you will enjoy.
Flow is seeking to bring even more entertainment value to its customers. We will ensure the market is fully aware of any changes or special offers. We will certainly keep customers informed of changes.