If your balance (including late fees) is overdue more than 30 days you can be disconnected.
Your invoice is created on the first of every month. So if you made a payment after the first, it's possible it hasn't been processed by our system. Bank transfers also take a couple of days to process, so it's possible Flow just hasn't received the payment yet. This will automatically be corrected on your next bill. If you get your next bill and it still appears that you haven't paid, please contact our call centre at +5999-789-3569 (Flow).
Call +5999-789-3569 (Flow). Our agents are ready to answer your queries.