Discoverflow | Curacao | 155033005| FAQ | faq

You're welcome to change, add, or remove a package any time you want. Just contact our call-center agents at +5999-747-6373, e-mail us at getflow@cwc.com or visit our Flow Office at the Kaya Angel Leanez.

To find out what your Flow telephone number is, attach any ordinary analog telephone to the activated telephone port on your cable modem. Once you hear a dial tone, dial . You'll hear an automated voice response telling you your number. If, for some reason, you cannot receive this, you can always call the Flow call center at +5999-789-3569 (Flow) with your account number/ ID number and request your phone number.

Each cable modem can handle two telephone lines. You've got a range of options if two lines are activated they can either have separate accounts (and separate bundles and separate billing for each account) or they can be billed under one account (with one set of bundled minutes shared between the two lines). With the second option, you pay for a bundle plus an additional outlet. See pricing bundles for details. If you request more than two lines, you'll need another modem for every additional two lines. In other words, you'll need two modems for three or four lines, and three modems for five or six lines, and so on.

We're sorry, but your unused minutes do not rollover to the next month. 

No, if you do not have electricity the phone service does not work.

Your mailbox number is your 11-digit local telephone number assigned by Flow, starting with 5999. So, if your phone number is 789-2789, your mailbox number is 5999 789 2789.

You can choose the type(s) of calls you want to bar. Just follow the steps below.
Dial *20
Enter the new level of calls you want to bar
Enter your passcode
Here are the levels and types of calls:
Level 0 blocks calls to cell phones (Cell Phone Bar)
Level 1 blocks international calls (International Call Bar)
Level 2 blocks calls to cell phones and international calls (Cell Phone and International Call Bar)
Here's an example of changing your Call Barring level to International Call Bar:

To check whether your Call Barring is enabled or disabled, just dial *19. You'll hear a message telling you the status.

After you activate Call Barring, you're ready to go ahead and use this handy feature.
Here's how:
Dial *18
Enter your passcode
Enter the barred phone number
Here's an example:

To change your Call Barring passcode, follow the steps below.
Dial *17
You'll hear an interactive menu that lets you know whether Call Barring is enabled or disabled You'll also be given the option to change your passcode
Choose from the following options:
Press 1 to turn the service on or off.
Press 2 for pin management. Press 6 to exit the call.
Press 0 to repeat the above instructions.

 

To disable Call Barring, follow the steps below.
Dial *16
You'll hear an interactive menu that lets you know whether Call Barring is enabled or disabled. You'll also be given the option to change your passcode
Choose from the following options:
Press 1 to turn Call Barring on or off
Press 2 for passcode management
Press 6 to exit the call
Press 0 to repeat the above instructions

 

To enable Call Barring, follow the steps below.
Dial *15
You'll hear an interactive menu that lets you know whether Call Barring is enabled or disabled
Choose from the following options:
Press 1 to turn Call Barring on or off
Press 2 for passcode management
Press 6 to exit the call
Press 0 to repeat the above instructions

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