Email Transition | Dominica

Email Transition

Email Transition — Frequently Asked Questions

Why were changes made to the email service?
Google has decided to discontinue the edition of their Gmail product that was made available to some ISPs. This means that email users were transitioned from the Gmail platform to another webmail platform. It also means that server settings for common email software (like Outlook and Mac Mail) and mobile devices would be impacted in the process.

What is the timeline for this transition?
All email accounts on cwdom.dm were moved to another platform in July 2015

What are the new server settings?

  • Incoming Server Name: mail.candwmail.com
  • Outgoing Server Name: smtp.candwmail.com
  • Username: Your full user@cwdom.dm email address
    IMPORTANT: If you have not synchronized your account with the new system by logging in to the new webmail portal at webmail.candwmail.com, you will be unable to use the new settings below.

What if I have questions or get stuck?
Call our Help Desk at 1-800-804-2994 if you have questions at any point in this process for assistance.