Dear Valued Customer,
As 2018 draws to an end, we wanted to take the opportunity to highlight some of the enhancements made to our TV service and give you a sneak peek of what’s yet to come:
We are also adding 2 new channels to our FLOW EVO lineup. As of December 1st 2018, you will have access to Discovery World HD & Discovery Theatre HD providing a programming mix of history, culture, real-life stories, mystery, investigation, travel and factual series and documentaries. These two channels will be available in our TV Max package or higher however, if you are a TV Essentials or TV Plus customer, you will enjoy a 3-month free preview from December 1st 2018 – February 28th 2019 so that you can take advantage of the new and exciting programming at no extra cost. Customers without a FLOW EVO package will not have access to these two channels.
In the coming weeks, we’ll be removing some channels from all of our TV packages across the Caribbean. As of December 31st 2018, we will remove the following channels: Big Ten Network, FOX Deportes, FOX Sports Racing, National Geographic, National Geographic Wild and BBC America.
We understand that this change impacts your viewing habits however we hope you will continue to discover all Flow has to offer for your Sports and Entertainment needs, including some of our signature content such as:
Flow Sports (Home of the Premier League)
Premier League, UEFA Champions League and Europa League, T10 Cricket, The Big Bash league, T20 Cricket & IPL (Indian premier League)
College Football & Basketball, NBA, NFL
As always, we’re working hard every day to bring the best in entertainment to every part of your life.
Thank you for being a valued Flow customer!
Your Flow Team
Restrictions apply. Not all features are available in all areas. Visit www.discoverflow.co for more information.
Yes, we’ll need to swap out your SIM, so you can access the LTE network. You can visit any FLOW Retail store to have your SIM swapped for free after you have signed up for your new LTE data plan.
If you’re a prepaid customer with an LTE phone & LTE FLOW SIM, simply dial *129# to view the new prepaid LTE plans.
If you’re a postpaid customer with an LTE device & LTE SIM, visit the retail store to upgrade your plan to an LTE one. FLOW has new packages for light and heavy users, with plans up to 25GB.
Yes, your existing device will work on our network. But, to take advantage of the new speeds offered by 4G LTE you will need an LTE compatible device, LTE SIM card and LTE data plan.
4G LTE is the fastest mobile data network in the world. Download speeds can reach up to 35Mbps. It’s like having a fiber-optic cable in your pocket.
LTE stands for 'Long Term Evolution'. It is a radio access technology used to deliver superfast data speeds.
LTE (Long Term Evolution) is a ‘fourth generation’ (4G) mobile service which will enable customers to access mobile data at far higher download speeds than previously available. Browsing the internet, downloading files and streaming videos will become almost instantaneous for 4G (LTE) customers.
If there is no update, it means that you are on an older SIM card. You are not required to change your SIM card, however your phone will display LIME until you do. If you wish to change your SIM card then you may visit a LIME or Flow location to do so.
You must restart your phone. If you are out of network range the updates will take effect once you reconnect and your phone will reflect Flow. Otherwise, the next time you are out of our network range the settings will automatically be pushed to your device and display Flow when you’re back on network.
On return to your home location, the settings will automatically be pushed to your mobile device and reflect Flow
No, until further advised there will be no change to your service.
The fact is, and ECTEL has confirmed, that CWC does not need approval to merge in these markets. Consequently we are moving ahead with the launch and rebranding to Flow in all of our markets across the Caribbean.
The changeover will take place over the next 7 days from today through 29th March 2016
Based on the merger of Cable and Wireless Communications and Columbus, we launched our new consumer brand, Flow. As such we are in the process of a rebranding exercise to the new Flow across all of our markets in the Caribbean.
To ensure that the fault is not internal, you should test the telephone-related devices on the inside of your premises. Devices connected to your telephone line - fax machines, computer modems, satellite TV systems, broadband or ADSL connections, home security systems, and other devices - are often the cause of a telephone service outage.
Follow these simple steps to test the telephone-related devices inside your residence:
Step 1: Unplug all telephone-related devices from the telephone jacks, starting with the equipment that is also plugged into the electrical outlets. After all devices have been disconnected, wait one minute and then proceed to Step 2.
Step 2: Plug a working telephone instrument (ideally one that is not cordless or does not require connection to an electrical outlet) into a telephone jack, and test for dial tone. If you hear dial tone, unplug the telephone instrument and repeat the same process until you have tested each telephone jack. If you have more than one telephone, continue this process until you have successfully tested each instrument.
Step 3: Reconnect each telephone-related device - if you do not hear dial tone on a device, or if there is static, the problem is most likely associated with that particular telephone, jack, or telephone-related equipment. Disconnect and repair or replace the problem device.
If there is no dial tone, report the issue by chatting online with an agent or using the "Contact Us" pages of this site.
You can report a fault to our Customer Service team using the online Chat tool or by using the "Contact Us" pages. Alternatively you can email us firstname.lastname@example.org and we will try to resolve your fault for you as quickly as we can.
We're sorry to hear you're thinking of disconnecting.
Please remember that there may be a minimum contract period for the service that you have depending on the particular product, offer or bundle.
If you decide to leave us within your minimum contract period, you may be charged outstanding line rental or monthly charges to the end of the contract.
If there is an issue that is the reason for your request, we want to work with you to resolve the issues so please use the contact us link above and we will start work on resolving the issues straight away.
If you have an incoming call while you are on the line, the Call Waiting feature will alert you. You may then put the first call on hold, while you answer your second call. It will greatly reduce missed calls due to a busy phone.
When a second call is received, you will hear a beep on the line.
To speak to the second caller, simply press the flash button for approximately on second. The second call will then come on the line.
When you have finished speaking to the second caller, simply press the flash button and you will be reconnected to the first caller.
You can alternate between calls by pressing the flash button each time.
You can talk to our Customer Service team using the online Chat tool or by using the "Contact Us" pages. Alternatively you can email email@example.com and we will try to resolve your fault for you as quickly as we can.
If a customer does not have sufficient balance to renew the subscription they will get an SMS notification advising that the plan has been cancelled and they will be dropped back down to the free service. Customers will then need to re-subscribe to the service once they have sufficient credit.