Page 2 | Discoverflow | Dominica | FAQ | broadband

Flow Broadband offers you the benefit of using internet and voice services on the same line, at the same time, without any time-based internet charges or internet related local call charges. Flow Residential Broadband comes in two varieties metered plans and non-metered plans. They both use ADSL technology.

ADSL, Asysmmetric Digital Subscriber Line, is a technology that achieves more bandwidth over existing copper telephone lines

An ADSL compatible phone line from Flow. An ADSL modem that is compatible with Flow's Broadband service. A Flow microfilter for each telephone or fax machine. An ADSL modem that is compatible with Flow Broadband ADSL service. A PC with a processor of at least 333 MHz and 32 MB of RAM. If you would like to discuss buying ADSL service from Flow please use the Chat funtion to tal to one of our customer service team or use the "Contact Us" pages.

No, you will need an ADSL modem. We offer specific ADSL modems for specific plans with term contracts. For broadband service without contracts we have modems for sale. The sale of the modem is non refundable. You May purchase our own modem but Flow will not guarantee that it will work with our service.

Filters eliminate noise on the telephone line caused by your ADSL modem. A microfilter is required on each telephone extension that is not connected to the ADSL modem. FLOW will provide a maximum of three (3) free filters. You may purchase additional filters from Flow.

There are several things that you can do to try to fix the fault for yourself. These easy steps should get you back up and running quickly.

  1. Check line for dial tone
  2. Ensure all lines are filtered.
  3. Make sure bill is up to date.
  4. Ensure there are no outstanding reported faults for your telephone service.
  5. Reboot your modem - To do this Turn the modem on by pressing and holding the power button to the front for about 20 seconds. The power light flashes until solid green.
  6. If there is a problem with the modem, the power light is solid red - you will need to contact Flow to fix this.
  7. If the DSL light is off completely, then there is no line sync - you will need to contact Flow to fix this.

Still unable to access internet service? Why not chat to our agents, use the "Contact Us" pages of the website or email us.