Video calling is currently not supported on Flow's mobile network; however, you can make iPhone to iPhone calls using Facetime.

Facetime is video calling software for iPhones; the service is available using WiFi. Once you have access to WiFi, video calling can take place.

The iPhone does have this capability, on Flow's Network this capability only exists in 3G or 4G areas.

Note, however except in Jamaica, the Flow's network support does not currently support data and voice calls simultaneously.

Voice calls will get priority over data sessions, so a data session will be interrupted (put on hold) in order to deliver a voice call.

Go to :-Settings : General : Network : cellular Data Network Cellular Data

  • APN : ppinternet / internet MMS
  • APN : ppmms / multimedia

Unfortunately Flow do not currently offer tethering on its network using an iPhone. We hope that it is something we can deliver in the future.

You can get support for your iPhone online 24 hours a day from our dedicated iPhone experts between 7am & 11pm by calling toll free +1-800-804-2994 and by selecting the iPhone option on the automated service.

You can also check the apple site www.apple.com

Yes. iPhone handsets out of warranty will be forward by FLOW to Apple for repairs. Note, however, a standard charge of US $199 is required for assessing fault on the device, this is to be paid upfront, and additional costs will depend on the nature of the repair.

iPhone is a mobile phone created by Apple. iPhone combines an iPod music/video player, a mobile phone, an internet web and email client, and a handheld application platform into one device. iPhone is intended to compete in the "smartphone" market.

Please refer to the Flow where you can input your details for follow-up once Flow has received new stock.

Apple ID serves as an all-in-one account that allows users access to a variety of Apple's resources, including product registration and the Apple Store.

Once you have registered, you will able to download free apps from the Apple Store or register a new product. Simply type your Apple ID and password and the system will look up the information it needs.

An Apple ID is available free-of-charge and can be obtained by signing up at My Apple ID webpage.

An Apple ID is composed of two parts: username or user ID; password. Username or user ID must be a valid email address, when you have completed the registration process Apple will send a verification email to the email address that the you provided during registration process.

No. Postpaid customers are required to purchase the iPhone upfront with one payment.

Here are four (4) all inclusive plans for the iPhone, three (3) postpaid plans and one (1) prepaid (Prepaid plans will be delayed). These plans include minutes that can be used to call local (onnet & other mobile operators) Flow Caribbean, CAN, US, USVI, Puerto Rico and UK fixed line, send anywhere text and local MMS messages, and for data. (*Except Antigua, calls are restricted to local only).

No. Customers must subscribe to one of the iPhone specific plans. Please refer to question 3. If the contents of the plan do not meet the customer needs, they will be able to add bolt-ons.

All iPhones must be sold with a contract. Postpaid customers are required to sign an 18-month contract. The standard early termination fee policy will apply to postpaid customers. The ETF will be calculated as stated 100% of Monthy Rental Charve x number of months remaining on the contract.

There are specific plans that were created for the iPhones. If a customer wants upgrade their smartphone to a iPhone, they must subscribe to an iPhone plan.

Non Flow iPhone users can subscribe to any of the new iPhone plans. They will be required to complete and sign the Flow iPhone application form and contract. They will be bounded by the Flow iPhone terms and condition of service.

Firstly when you notice you have lost your phone please contact us as soon as possible. We will then bar the phone to prevent any unauthorised use of it.

You can purchase a another iPhone, however you will have to pay full price for the handsets. The full price is available from the stores stocking the phone.

Once you have exceeded your allotted data, any data usage thereafter will be billed at the specific per megabyte (MB) rate as per table below. Please check our retail stores for current data rates. However, customers will also be able to add additional data allowance to their plans by purchasing data bolt-ons.

Yes. Your unused voice minutes will be allowed to rollover. Minutes can only carry over for one month. Any unused minutes from the previous month will expire at the end of the following month. However, rollover will not apply to text and data components of the plans.

FLOW customers will have accessto over 1000 apps for free on their iPhone.

There is currently no specific Apple store for this region, however, it is estimated that an Apple Store for the Caribbean will be facilitated by Apple by September 2011.

To access to the free apps, you need complete the registration process to obtain your Apple ID.

As it stands currently, Flow's iPhone customers do not have access to purchase music from the iTunes store. Apple is working to obtain the relevant rights to make this possible.

Got any additional questions? We are happy to help!

Call us

Call us at 1-800-804-2994 or dial 100 using your mobile phone. Our agents are ready to answer your queries.