You can use the online chat and email services for free from any country. Alternatively if you want to speak to an agent the number to call is +1-800-804-2994. Remember this call will not be charged as an international roaming call.
Any unanswered call while roaming will be forward to your voice mail box. Once the caller records a message you will receive a message waiting indicator (an envelope icon).
To retrieve a message:
Please note that when roaming to one of the locations in the Caribbean where Flow operates and Trinidad & Tobago, and your phone is switched on there is no charge for the messages that are delivered to your voice mail, you are only charged for the retrieval of messages. If your are roaming anywhere outside of these location and your phone is switched on, if you have not deactivated the feature to call forward all calls, to voicemail and a call goes to voicemail, you will be charged for the delivery of the call to you abroad and then for the delivery back to your voicemail. You will also be charged for the retrieval of your voicemail message when you retrieve it.
First, turn your mobile on. After a few seconds, your mobile should automatically select a network. Your mobile is then ready to use. If your mobile does not automatically select a network, then you will need to do a manual network selection. To do a manual network selection, just scroll through the mobile menu options to network Selection and select Manual. Then select the Flow mobile partner listed.
One Rate Roaming allows Flow Caribbean mobile customers to pay one standard roaming rate for all calls made and received while roaming with Flow. This is in any of the 13 islands where Flow operates and in Trinidad & Tobago. Therefore, Flow customers will be billed at the same roaming rate regardless of which Flow market they visit.
One Rate Roaming will apply ONLY to Flow customers when roaming in Flow Caribbean markets and in Trinidad & Tobago. The locations where this applies are:
Antigua & Barbuda
British Virgin Islands (BVI)
St. Kitts & Nevis
St. Vincent & the Grenadines
Turks & Caicos
Trinidad & Tobago
You can top at any of our Flow outlets in the islands where Flow operates. If in the United States, Canada, UK you can top up at the Online or any Western Union, or look out for our Retailers in major cities in US.