You will be able to use the ECTEL MNP service from the Monday June 03, 2019. The Mobile Number Portability service is available to all mobile subscribers within in all ECTEL countries (Dominica, Grenada, St Kitts & Nevis, St Lucia and St Vincent & the Grenadines).
You will be able to use the ECTEL MNP service from the Monday June 03, 2019. The Mobile Number Portability service is available to all mobile subscribers within all ECTEL countries (Dominica, Grenada, St Kitts & Nevis, St Lucia and St Vincent & the Grenadines).
No - You will NOT be able to port your fixed or landline phone at this time. Fixed number portability will be launched at a later date once alternative fixed services are available in each ECTEL island.
1.Go to the retail store or authorised dealer of your chosen new service provider to request a new mobile account, and tell them that you would like to keep your fixed or mobile number.
2. The sales staff will help you check if your handset is locked or not so that you can decide whether to proceed with your porting request.
3. The sales staff will ask you to complete an application form together with a “Porting Request Form”.
4. You will be asked to provide: -
a. Proof of identity – government issued photo ID e.g.y a passport or driver’s licence, etc;
b. In the case of a post-paid account, a copy of a recent mobile bill; and
c. The working phone with the number you wish to keep.
5. You will be asked to send a text from your phone to 77678 (7PORT). Sales staff will be able to help you to do this if required. Once you have sent the text to the dedicated porting number you cannot cancel or postpone your porting (switching) request. It must proceed to completion.
6. You will receive a text confirming that your request has been received.
7. Your order will be processed, and you will be informed of its progress by text.
8. Under normal circumstances your porting will be completed within one working day after you complete your request. At that time your number is moved to your new service provider, you will receive a text message asking you to change to your new provider’s SIM card and your previous provider’s SIM card will stop working. During busy periods the port may take longer to complete.
9. When this happens, put the new SIM card provided by your new service provider into the phone you wish to use. If you are unsure how to do this, you can go into the retail store or authorised dealer of your new service provider and they will be able to help. Your service will only be briefly interrupted for the time it takes to insert the new SIM card from your new service provider and power up your phone.
10. The process is complete.
The NTRC and ECTEL has published information on number portability on their websites at Mobile Number Portability. For more information you may also contact the local NTRC email ntrc_slu@candw.lc or telephone NTRC at +1 758 458 2035/452 6871 or ECTEL’s Facebook page, www.facebook.com/ectel/ email mnp@ectel.int or telephone ECTEL at +1 758 458 1701.
Frequently Asked Questions and further information about the MNP service can be found at:-
Mobile Number Portability
If there is any problem with porting or for any other query during or after the porting process, you should contact your proposed new service provider, who will coordinate the complaints process (even though the problem may not have been caused by that provider).
Messages which have been sent to you, but not delivered, may be erased. You will lose your old voicemail, sms, mms and ancillary services, and you will need to set these up again with your new operator.
No. Your old service provider is not allowed to contact you during the porting process to try and persuade you to stay with them. Your old service provider is prohibited from contacting you with the intention or effect of encouraging you to return to them for re-sign up for their mobile/ cellular telephone services for a period of sixty (60) days following the completion of the porting process. However, your old service provider can contact you to recover outstanding payments.
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