There are a few options to view your points:
No, once you have an active Flow postpaid account [Landline, Internet (Broadband), Mobile or Cable (St Lucia only)] you are automatically registered in Flow Rewards and receive loyalty points based on your usage of any of the services.
Loyalty Points may be used to purchase:
Flow recognizes that this occurs sometimes; as such we will recognize the actual date of payment. Of importance our systems accommodate two dates
Your bill will show points expired since the last bill; the field is labeled POINTS EXPIRED. Alternately you may visit the Flow Retail store or by contacting the Call Centre at +1-800-804-2994.
When redeeming Flow Rewards loyalty points, the following must be adhered to:
You would earn points on the amount listed as Sub Total or Subtotal on your bill statement, which is your total spend for the billing period less any applicable discounts. This would not include any previous outstanding charges listed on your bill
PLEASE NOTE:
This date is printed on your bill and is the date your bill amount becomes payable and overdue. This is located on page 1 of your bill.
Where your Account has multiple service numbers, you will earn loyalty points for the account. i.e. 1 loyalty point for every $25 (in local currency) billed to the account.
N.B. Points will be awarded on your total spend/charges after discounts and before taxes.
You will earn 1 loyalty point for every $25 (in local currency) billed to your account. Points earned for the current month are held in a pending state until your bill is paid. Please note, bills must be paid in full and on time.
N.B: The bill value used to calculate Loyalty Point excludes discounts or taxes.
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