Flow recognizes that this occurs sometimes; as such we will recognize the actual date of payment. Of importance our systems accommodate two dates
This date is printed on your bill and is the date your bill amount becomes payable and overdue. This is located on page 1 of your bill.
Once bills are paid in full and on time (i.e. on or before your payment due date) points awarded will be automatically available for redemption.
If you pay your bill with a cheque that bounced or was voided, the points which were awarded/ made available for that bill run will be automatically reset to PENDING. This will be reflected on your next bill statement and will not be made available until you have paid your bill in full and on time.
Flow Rewards loyalty points are valid for 18 calendar months after they were awarded to your account.
No, you may redeem your points at anytime once you meet the standard criteria. If you have insufficient points to make a purchase you must pay the difference of purchase price in cash.
There are a few options to view your points:
When redeeming Flow Rewards loyalty points, the following must be adhered to:
Loyalty Points may be redeemed at any authorized Flow retail store or you can redeem loyalty points for American Airlines® Advantage® Miles via My Account or flow.com