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All points previously earned will be migrated/transferred to the revamped Flow Rewards program, these points will maintain their previous value of 1 point = $1 therefore the 100 points would be valued $100 (in local currency).

N.B: Points are redeemed on a First in First Out (FIFO) basis hence oldest points are redeemed first.

Your bills will display old points as a separate line item MIGRATED POINTS and the associated points.

Loyalty Points may be redeemed at any authorized Flow retail store or you can redeem loyalty points for American AirlinesĀ® AdvantageĀ® Miles via My Account or flow.com

No, you may redeem your points at anytime once you meet the standard criteria. If you have insufficient points to make a purchase you must pay the difference of purchase price in cash.

Flow Rewards loyalty points are valid for 18 calendar months after they were awarded to your account.

If you pay your bill with a cheque that bounced or was voided, the points which were awarded/ made available for that bill run will be automatically reset to PENDING. This will be reflected on your next bill statement and will not be made available until you have paid your bill in full and on time.

Once bills are paid in full and on time (i.e. on or before your payment due date) points awarded will be automatically available for redemption.

Yes, once the name on the accounts is the same you are allowed to merge your reward points to make a purchase.

N.B: Flow recommends that you merge/consolidate your landline & mobile bill which is more efficient and convenient.

Flow's billing systems will instantaneously be updated and points redeemed decremented from your loyalty points balance.

No, currently, this facility is unavailable and points earned on an account must be used by that account holder. In other words, you cannot share and/or transfer points to a friend or family member at this time.

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